Overview
The Retail Banking Legal team provides high‑value, strategic legal assistance to CBA’s retail bank and is part of CBA’s Customer Services Legal team.
Responsibilities
* General banking and financial services advice in relation to banking products with a focus on deposit and transaction accounts and distribution channels (including the CommBank app)
* Advice on CBA’s industry‑leading customer recognition and rewards program (CommBank Yello)
* Contractual negotiations with third parties who provide services and benefits to our customers
* Advising on scam trends, complex customer complaints and remediation
* Cutting‑edge product and service innovation and enhancements for retail customers, including the use of new technology such as AI
* Regulatory matters including breach advice and responses to regulator requests, and regulatory change
* Identifying opportunities to simplify relevant frameworks, policies and processes to optimise effectiveness and efficiency
* Advising on key marketing campaigns
Qualifications
* Tertiary qualifications in law and at least 3 years relevant post‑admission experience
* Ideally experience in top‑tier private practice. In‑house experience in another financial institution (ideally in retail) also highly desirable
* Ability to draft complex advice clearly and succinctly
* Excellent technical legal skills, including the ability to quickly comprehend and resolve issues in complex matters and a willingness to continue to grow and expand your expertise
* Ability to carefully consider, negotiate, and drive complex legal issues to completion
* Capacity to build excellent relationships with a range of stakeholders and to communicate complex issues within short periods of time
* A team‑oriented outlook, a “can‑do” attitude, integrity, sound judgment and humility
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