Overview
This is a permanent opportunity for a motivated Computer Systems Technician to join our service team. Our office is based in the coastal city of Townsville, North Queensland. Townsville is the largest urban centre in northern Australia and serves as a key regional hub for government, business, education, and tourism. In this role, you will deliver high-quality IT support and issue resolution across schools and the Townsville office, ensuring services meet agreed performance standards. Our three Systems Technicians currently support around 100 schools, providing a broad range of IT services to assist both students and staff. Regular travel to schools in the surrounding areas including Charters Towers, Burdekin, Hinchinbrook, and the Whitsundays will be required.
About The Department Of Education
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.
Your Role as a Computer Systems Technician
* Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
* Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support.
* Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
* Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems.
* Advise, communicate, apply and monitor the implementation of departmental information standards and policies.
* Participate in service level and work practice reviews.
* Maintain currency of technical proficiency and skills.
The Right Fit
Skills in the following areas will be highly regarded
* A detailed working knowledge of Windows 2016 and above server operating systems
* A high level of technical knowledge of server hardware and configuration, and network switches
* A good understanding of end user device and printer support
* Knowledge of Windows 11 and above, iPadOS, and macOS
* Travel and overnight absences from base may be required for this position.
Mandatory Requirements
* A C class driver's licence is required due to travel between base location and schools on a regular basis.
* Diploma of Information Technology (or equivalent based on ACS skills assessment)
If you're seeking a rewarding role in a large organisation and have the necessary skills and experience, we encourage you to apply for this permanent position today
How to Apply
* Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
* Write a two-page selection response detailing how your skills, achievements, and capabilities align with the requirements of the role
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted.
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