Job Title:
Customer Service Team Leader
Job Description:
As a seasoned professional, you will lead a high-performing team of customer solution specialists, driving service optimization and delivering exceptional customer experiences.
Key Responsibilities:
* Lead an on-shore business mobility customer service team to deliver seamless services.
* Develop and implement standardized service management processes to enhance customer satisfaction.
* Collaborate with cross-functional teams to design and deploy initiatives that improve customer experience.
* Partner with stakeholders to drive UX and customer journey improvements.
* Facilitate sales cadences and rhythms to ensure alignment with business objectives.
* Conduct regular training sessions to ensure product knowledge and service excellence among team members.
You will be responsible for motivating and supporting your team to achieve service level agreement targets while maintaining the highest standards of professionalism.