Do you have what it takes to be our next Service Advisor?
As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person or on the phone.
While this role sits within Newcastle City Subaru, you will also be working with BYD vehicles as part of our dealership operations. This means supporting customers across both Subaru and BYD brands within the service department.
We'll be upfront, this is a high-paced environment and you'll be dealing with all kinds of people, but it is also very rewarding. Are you ready to show us that you have the skills and experience to make this role yours?
As the go–between from our customer to our Sales, Service, and Repair Departments, it will be your job to ensure the technicians understand our customers' needs, and that the recommended solutions are fully understood by the customers.
Your day in the office will consist of greeting customers, working out what's needed and the charges. Then it's up to you to brief the relevant department, establish a timeline, track progress, and keep the customers updated.
To do this, you'll need to be a highly organised administration sensation, with an up-to-date knowledge of all our services, and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver's licence, a working knowledge of our ERA and Pentana computer systems, and the Microsoft suite of programs.
Still with us?
If you love the satisfaction of a job well done, and the way a customer smiles when you exceed their expectations – then please apply, we really want to find out more about you.