Overview
Hopefully, you! We're seeking an experienced, hands-on Account Manager to join our Sales team in Richmond. The ideal candidate will be the first point of contact for many design clients (specifier: Architects, Designers, Installers and retail end clients) within the showroom environment, working closely with key Architectural and Design clients to help bring their projects to life through the use of our materials.
The Account Manager will build new and service existing relationships across Melbourne, grow new industry partnerships, and work closely with a Business Development Manager in servicing existing relationships. Time will be split between client service and business development from showroom leads.
Key responsibilities
* Gather information on prospective clients (e.g. company size, needs and opportunities to add value)
* Work in tandem with the Business Development representative to understand client requirements and provide solutions
* Provide after-sales support to retain customers
* Provide prompt and accurate answers to clients' queries
* Build strong client relationships through regular communication
* Work with the Business Development representative to create customised sales plans for key clients
* Promote new products/services to existing customers
Requirements
* Proven experience in a relevant sales role
* The ability to confidently manage client relationships and general day-to-day enquiries
* Strong verbal and written communication skills with an ability to build strong relationships
* Good attention to detail in handling business development leads and managing projects from lead to delivery
* An interest in architecture and design
* The ambition to grow and develop existing client relationships through exceptional service and product counsel
* Understanding of sales principles and ability to deliver excellent customer experience
Role details
This is a full-time role based onsite 5 days per week at our Richmond showroom, and includes a rotating Saturday roster. We also require candidates to have full permanent working rights in Australia.
Benefits
* The opportunities you need to grow, develop and craft a career within the Eco Outdoor business
* Paid parental leave
* A 50% employee discount on Eco Outdoor products
* Company-sponsored team events and activities
* A culture of hospitality, including in-house coffee
* The opportunity to give back via our internal Social Housing and Sustainability teams
About Eco Outdoor
Established in 2001, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We deliver high-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market. We employ around 130 people globally and are dedicated to innovation, development opportunities and a collaborative culture.
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