We're united in our belief that banking can be bigger and better, and together we're making it happen.
Your Role as a Customer Service Officer
You'll be the face of our branch and customer service, responsible for helping customers achieve their financial goals through in-depth conversations and partnering with specialists within the branch.
* Explore customers' needs to help them achieve their financial goals and partner with different specialists within the branch.
* Keep up with constant change by supporting customers with their digital literacy and online banking needs as we innovate our offerings.
* Be the go-to person for customers, handling transactions, cash, inquiries, and paperwork while considering risk factors.
* Embrace lifelong learning by bringing your brilliant mind and take your career to the next level with on-the-job training and external development opportunities.
* Build connections by supporting customers, giving back to the community, and making our communities a better place.
What We're Looking For
To succeed in this role, you'll deliver exceptional customer service by consistently:
* Providing experience in customer service environments and achieving targets.
* Maintaining attention to detail to ensure secure and accurate transactions with a risk mindset.
* Communicating confidently with new and existing customers face-to-face and over the phone.
* Understanding and communicating what makes our bank different.
* Collaborating effectively with the team to achieve goals.
Our Community Banking Model
Our shared revenue model reinvests profits directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships.
Why Work with Us?
Join a team that values diversity and inclusion, offers flexible policies, and provides access to great benefits including health and wellbeing support, learning opportunities, and more. Together, we're making a difference in people's lives and building a brighter future for our customers and communities.