We are working in partnership with a highly regarded residential builder known for delivering thoughtfully designed homes and an exceptional customer experience. With a strong reputation across the market, our client is driven by a clear vision to create homes that reflect the way people live, backed by a commitment to quality, transparency, and continuous improvement.
Their values centre around collaboration, accountability, and putting the customer at the heart of every decision. As they continue to grow, they are looking to appoint an experienced Customer Project Manager to play a key role in guiding clients through their building journey.
This is an opportunity to join a business that genuinely invests in its people, values strong relationships, and offers a supportive and structured environment to succeed.
Key Responsibilities
* Manage projects from sales acceptance through to construction handover, ensuring all milestones are met within KPI timeframes
* Act as the primary client contact, providing clear communication, managing expectations, and responding to enquiries within 24 hours
* Coordinate all documentation, contracts, variations, and approvals to ensure accuracy and timely progression
* Maintain up-to-date records, forecasts, and file notes across all systems, ensuring compliance and data integrity
* Collaborate with internal and external stakeholders to ensure a smooth transition through all project stages
* Drive workflow efficiency through proactive task management, regular reviews, and continuous process improvement
About You
* Strong understanding of end-to-end service delivery within the construction industry
* Proven experience as a Customer Project Manager or Project Coordinator with a residential builder
* Minimum 5 years' experience within the domestic home building space
* Highly organised with the ability to manage multiple projects and deadlines
* Confident communicator with a customer-first approach
What's on Offer
* Join a reputable and well-established builder with a strong pipeline of work
* Supportive and collaborative team environment with clear processes in place
* Opportunity to work on high-quality residential projects
* Career development and progression opportunities within a growing business
* A role that offers ownership, variety, and the ability to make a real impact on the customer experience
If you're looking to align yourself with a builder that values quality, structure, and customer satisfaction, this is a strong opportunity to take the next step in your career.
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