Client Engagement Manager
Primary Details:
* Time Type: Full time
* Worker Type: Employee
* Location: Newcastle or Sydney, NSW
* Employment Type: Permanent, full time position
About the Role:
We are seeking a Client Engagement Manager to join QBE's Nominal Insurer Claims Business. This role will work directly with our new and existing SME customers and Broker partners to establish meaningful and successful relationships. From day 1 and beyond, you will be the crucial face of QBE to our customers to build and maintain new relationships as well as contribute to the strategic success of our workers compensation division by providing your insight to the customer market.
Responsibilities:
* Contributing to our growth strategy by developing and maintaining customer and broker relationships.
* Confidently work with senior leadership and internal stakeholders to contribute to the overall strategic growth of the business.
* Contribute to sustainable performance by working with our claims team, as well as working with other teams to ensure customer relationships are sustainable.
* Plan and implement a strategy to retain aligned policies and to improve poor performance.
* Participate in all relevant meetings to share and develop strategy, knowledge and best practice.
About You:
* Extensive experience in workers compensation or the insurance industry.
* Experience in a business development role with a core focus on business-to-business relationships.
* Proven stakeholder management skills.
* A focus on sustainable business performance and risk.
* A team focused mindset and an ability to work in an agile team environment.
Benefits:
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender-equal flexible leave for all new parents, including paid super.
Rewards & Recognition:
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program.
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.
Application Close Date: 03/01/ :59 PM
How To Apply: To submit your application, click "Apply" and follow the step by step process.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
* Skills: Account Management, Business Development, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance, Intentional collaboration, Managing performance, Negotiation, Presenting with Impact, Risk Management, Stakeholder Management, Strategic Management, Teamwork.
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