Senior Manager – Partnership Governance, Compliance & Performance (Yello) – Permanent / Full time / Sydney / 50 % office attendance
Reporting Line
Reporting to the Executive Manager, Partnerships – Partnerships & Loyalty Experience
Overview
The Partnerships & Loyalty Experience crew is building a differentiated marketplace and partner ecosystem that delivers meaningful value to customers and partners. CommBank Yello is in a formative phase — scaling partnerships, uplifting operational capability, and embedding new ways of working. This creates a unique opportunity to shape how we onboard, govern, and optimise partnerships at scale. This role sits at the centre of that evolution — establishing robust governance, ensuring compliance, and driving performance transparency across our partner ecosystem.
Key Responsibilities
* Partnership Governance & Onboarding
o Lead end‐to‐end partner onboarding frameworks, ensuring seamless transition from deal execution to operational readiness
o Establish and maintain standardised contracting and onboarding processes, including playbooks, templates, and approval pathways
o Partner with Legal and Procurement to drive efficient contract negotiation and execution, ensuring alignment with standard clauses and commercial objectives
o Ensure all partnerships are structured in line with Supplier Governance Framework (SGF) and internal policy requirements
o Define and embed clear ownership models and governance forums across the partnership lifecycle
o Uplift onboarding experience for partners, reducing cycle time while maintaining control integrity
* Compliance, Risk & Supplier Governance
o Own adherence to supplier risk, outsourcing, and third‐party governance frameworks, including risk classification, due diligence, and ongoing monitoring
o Ensure all partnerships comply with regulatory, legal, and internal policy obligations (e.g. GDF, PDDP, RiC)
o Lead risk assessment processes for new and existing partners, including periodic refresh and control validation
o Design and implement controls and assurance mechanisms across onboarding, contracting, and operational processes
o Partner with Line 2 Risk, Compliance, and Group Procurement to ensure strong control design and audit readiness
o Provide subject‐matter expertise on supplier governance and operational risk to Partnerships and broader crew
* Financial Management, Reporting & Performance
o Establish and own end‐to‐end financial governance processes, including billing and invoicing frameworks, revenue and cost recognition, and reconciliation processes across partners
o Define and deliver partnership performance reporting, covering commercial performance (revenue, margin, ROI), offer performance and customer engagement, operational metrics and SLA adherence
o Build and maintain standardised reporting frameworks and dashboards to support decision‐making
o Partner with Finance and Partnerships teams to ensure accurate forecasting, tracking, and optimisation of partnership value
o Lead monthly and quarterly performance reporting cycles, including executive‐level insights and recommendations
o Identify performance risks and opportunities, driving actions to improve commercial outcomes
* Operational Excellence & Continuous Improvement
o Drive end‐to‐end process uplift across partnership lifecycle (onboarding - execution - reporting - renewal)
o Identify and implement automation and tooling opportunities to improve efficiency, accuracy, and scalability
o Establish clear SLAs, KPIs, and operational rhythms across internal and external stakeholders
o Embed a culture of continuous improvement and control effectiveness
* Stakeholder & Partner Management
o Act as a key interface between Partnerships, Risk, Legal, Procurement, and Finance
o Support Partnerships team in delivering strong, well‐governed partner relationships
o Influence senior stakeholders to ensure alignment on governance, compliance, and commercial priorities
o Contribute to building a high‐performing, scalable partnership ecosystem
Qualifications & Experience
* Deep experience in supplier governance, third‐party risk, or partnership operations within financial services, fintech, or marketplace models
* Strong understanding of risk, compliance, and control frameworks
* Demonstrated experience in contracting, onboarding, and supplier lifecycle management
* Proven capability in financial management, reconciliation, billing, and performance reporting
* Strong commercial acumen with the ability to link operational performance to financial outcomes
* Experience designing and implementing scalable operational processes and governance frameworks
* Advanced stakeholder management and influencing capability across cross‐functional and senior audiences
* Analytical mindset with ability to translate data into actionable insights
* Ability to operate in ambiguous, fast‐moving environments and shape new ways of working
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