Job Title
Manager - Renewals Team Americas
The Manager of the Renewals Team is responsible for overseeing a group dedicated to managing customer contract renewals, maximizing retention rates, and driving recurring revenue growth. This leadership role requires a balance of strategic thinking, people management skills, and a customer-centric approach to ensure clients continue to derive value from the organization's products and services. The Manager of the America's Renewals Team will be accountable for managing the day to day operations for this team which will include coaching, training, monitoring and measuring of results.
The Renewals Team will be responsible for supporting the Sales Executive and Customer Success Manager secure Amadeus Hospitality revenue by ensuring renewal contracts are generated, renewed and processed on schedule in coordination with an assigned group of accounts. The role will be accountable to maximize revenue retention by escalating termination notices, customer objections and delayed renewals. The manager will be responsible for producing monthly reports for Sales and Customer Success Leadership Teams providing weekly status updates on Renewal Opportunities, any large deals coming up, any Risks, any terminations as well as a 180 day plan for key renewals.
In This Role You'll:
* Lead the renewal management process for all subscription based products under the team's scope
* Harmonize the renewal process for all Amadeus Hospitality subscription-based solutions
* Become primary point of contact for renewals within the America's renewal team
* Coordinate major renewals requiring regional coordination
* Develop Projections and Forecasts: Use sales data and trends to develop forecasts, actuals and projections. In this aspect of the role, sales analysts may develop reports showing expected new sales and renewals and the potential effects of new strategies to aid in decision-making.
* Direct Team Support and Development: Support direct reports on a day to day basis, define along with line manager the assigned tasks, and track the performance.
About the Ideal Candidate:
* Education: Bachelor's Degree and/or equivalent work experience.
* Prior successful experience working in an operations environment and working with sales leadership.
* Demonstrated success in driving results based on insights provided to sales teams helping set sales strategies.
* Ability to communicate effectively ideas and challenges identified from analysis.
* Project management skills needed to adjust to competing priorities while staying organized and meeting timely deliverables
* Minimum of 5 years prior experience in roles such as: Operations Analyst, and or Manager role
* Previous experience in operations within an analyst role.
* In addition hotel industry and hospitality experience (revenue management a plus, eCommerce, marketing, sales, event management and/or operations) or providing services and solutions to hotels via a SaaS company.
* Advanced analytics skills and an understanding of Amadeus products to provide the best actionable insight to the sales and customer success team.
* Advanced skills in Microsoft Office suite,, Power BI, Advanced Excel including building macros.
* Ability to learn how navigate Amadeus internal tools
* Ability to work with large amounts of data, assess data sets and identify patterns and opportunities for improvement is the sales analyst's primary skill.
* Previous management experience of sales support teams.
* Advanced projection and forecasting skills to guide investments and help teams monthly budgeting and FTE tracking.
* Advanced presentation skills to present findings, along with forecasts and projections, to executives and management personnel
* Advanced communication skills both written and verbal
* Minimal travel - 10%
* This role is based 100% in office in the Maitland, FL Amadeus office.
Working at Amadeus, you will find:
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application process:
The application process takes no longer than 10 minutes
Create your candidate profile, upload your Resume/CV and apply today
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Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
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