Employment Opportunity: Airport Team Manager
We are seeking an experienced and skilled professional to lead our Airport Team.
The successful candidate will be responsible for delivering the people strategy for the airport, ensuring alignment with national objectives and operational needs.
Key responsibilities include:
* Leading the delivery of people initiatives at the airport.
* Coaching and developing team leaders to achieve business outcomes.
* Partnering with the Airport Manager to drive business results.
* Providing guidance on HR matters, including performance management and policy implementation.
* Counseling employees and resolving conflicts.
* Developing and maintaining relationships with union representatives.
The ideal candidate will have:
* A tertiary qualification in a relevant field such as Human Resources or Business Management.
* Proven experience leading teams in a fast-paced environment.
* Strong HR knowledge and ability to navigate complex people matters.
* A collaborative mindset and excellent communication skills.
* Experience working with unions and employee representative groups.
Benefits:
* Heavily discounted air travel.
* Travel discounts on insurance, car hire, hotels & experiences.
* Discounted Lounge membership & perks across retail, tech, beauty & wellness.
* Wellbeing support, including a digital wellness platform & Employee Assistance Program.
We value diversity and inclusion in our workplace and welcome applications from individuals who share our commitment to making a difference.
Airport Experience Culture Leader is required. You will be part of our Airport Experience team and based at Brisbane Airport.
You will be responsible for setting the tone, lifting the vibe, and keeping our culture soaring.
You will have up to 6 direct reports and up to 600 indirect wonderful airport-based team members under your wing.
You will get the opportunity to shape how it feels to work at the airport, support teams who make travel magic happen every day, and walk out knowing you made a real difference.
With us, everyone wins when everyone is included.
We're looking for someone who can bring our people strategy to life with energy, empathy, and their individual flair.
We have an exciting opportunity to join our Airport Experience team as a Crew Culture Manager.
This role offers the chance to lead our recent award-winning Guest & Ramp Services teams – recognised as Best Airline Staff Service in Australia/Pacific.
You will be based right at the airport, where the action happens and where you'll bring our people strategy to life with energy, empathy, and your individual Virgin Flair.
You will set the tone, lift the vibe, and keep our culture soaring.
We're all about making flying better than nice.
We're breaking records, growing our fleet, and making big investments in tech, travel, and our people.
We're almost 4 million guests flying with us this summer, setting new records.
We have a fleet transformation underway—34 aircraft refreshed, 39 more on the way.
We have over 13 million Velocity members and counting.
We're investing in tech, digital, and data to enhance guest and employee experiences.
We have new Embraer E190-E2 aircraft arriving this year for our Western Australian network.
We have a new codeshare partnership with Air New Zealand.
We have Qatar Airways' 25% stake in Virgin Australia—a strong vote of confidence.
We're ongoingly investing in our airport operations and ground services.
You will be part of something bigger.
You will inspire and motivate our airport teams to build an environment that delivers memorable experiences to every customer, every day.
You will make sure our team members feel supported, seen and part of something bigger.
You will jump in early to resolve people issues and proactively addressing matters before they become larger problems.
You will be the go-to guru for all things people leadership, from performance and policy to reward & recognition.
You will partner with the Airport Manager to keep our people and operations flying high.
You will coach our Customer Experience Managers and Ramp Duty Leaders to be confident people leaders.
You will manage our union and employee representative relationships like a pro – with respect, collaboration.
You will lead, coach and cheer on our Leader Crew Culture's (LCC's) and Crew Culture Team Leaders (CCTL's).
You will ideally have a tertiary qualification in HR, business management or equivalent leadership experience.
You will have a passion for people and a sixth sense for workplace culture.
You will have experience leading large teams in a fast-paced, customer-facing environment (aviation experience a bonus)
You will have strong HR knowledge and comfort navigating people matters – from the easy to the complex and everything in between.
You will have a collaborative mindset with a healthy side of humour, resilience and ability to steady the team.
You will have union partnering experience (you're good under pressure and big on mutual respect).
You will be a great communicator, a natural coach and a values-led leader.
What you'll do
Reporting to the Senior Manager, Crew Culture Airports, you will:
* Lead the delivery of the people strategy for the airport, ensuring alignment with national people objectives and operational needs.
* Lead, coach and cheer on our Leader Crew Culture's (LCC's) and Crew Culture Team Leaders (CCTL's).
* Partner with the Airport Manager to keep our people and operations flying high.
* Being the go-to guru for all things people leadership, from performance and policy to reward & recognition.
* Coach our Customer Experience Managers and Ramp Duty Leaders to be confident people leaders.
* Managing our union and employee representative relationships like a pro – with respect, collaboration.
* Jumping in early to resolve people issues and proactively addressing matters before they become larger problems.
* Making sure our team members feel supported, seen and part of something bigger.
* Inspire and motivate our airport teams to build an environment that delivers memorable experiences to every customer, every day.
Why join Virgin Australia?
We are looking for someone who shares our values of inclusivity and boldness.
We value diversity and inclusion in our workplace and welcome applications from individuals who share our commitment to making a difference.
We're all individuals. And we love that.
We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.
We're ready to hear from you.
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