Meaningful Travel Experiences
RACV is a purpose-driven organisation creating travel and leisure experiences that enrich people's lives. Our team of experts in the Travel & Experience division helps individuals plan and book their travel arrangements, promoting a culture of exceptional customer service.
About the Opportunity
We are seeking a dynamic Travel Consultant to join our team of travel professionals. In this full-time role, you will utilise your passion for travel to assist customers and members in planning and booking their travel arrangements.
This could be just the right role for you?
As a Travel Consultant, you will be responsible for managing the customer travel experience from beginning to end, promoting travel products, converting sales to meet targets, creating long lasting relationships, and achieving high levels of member and customer satisfaction.
1. Promote holiday packages, flights, hotels, cruises, tours, experiences, and insurance.
2. Assist customers with face-to-face in-store and online service, managing new enquiries, quotes, itineraries, amendments, and cancellations.
3. Facilitate domestic and international travel bookings and payments between travellers and suppliers using Amadeus GDS.
4. Convert enquiries into confirmed bookings, cross-sell and up-sell travel products.
5. Manage travel credits, refunds, and changes.
6. Attend sales meetings and achieve targets and KPIs.
7. Attend industry events, such as supplier and product events, ship inspections, and travel expos.
The ideal candidate will possess excellent customer service skills, a passion for the travel industry, and personal travel experience. A Certificate 3 in Travel or higher is preferred, along with GDS experience in Amadeus, Sabre, or Galileo.
We are Offering
Permanent Full-time
Hybrid role
Generous employee benefits and discounts on RACV products and resorts.
Uniform.
The RACV Difference
We believe in maintaining a diverse and inclusive workplace, where everyone feels welcome and valued. If you require any reasonable adjustments, please let us know.
Application Process
You can learn more about RACV at careers.racv.com.au. Submit your CV via the link below.
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