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Customer service executive

Gold Coast
Redline Car Hire
Customer Service Manager
Posted: 7 March
Offer description

Join Redline Car Hire

At Redline Car Hire, we do more than provide vehicles — we deliver confidence, convenience, and care when our customers need it most.

When drivers are involved in a not-at-fault vehicle accident, our goal is simple: to deliver a smooth, hassle-free accident replacement vehicle service that gives customers confidence and peace of mind during a difficult time.
We manage the logistics, coordinate vehicle delivery and collection, and support customers through every step of the process — ensuring each interaction is professional, efficient, and reassuring during what can often be a challenging time.

As we continue to grow on the Gold Coast/South East Queensland, we’re looking for a dedicated Customer Service Executive to join our team.

The Opportunity

This is a dynamic, customer-focused position offering variety and responsibility each day. As a Customer Service Executive, you will represent Redline Car Hire on the front line — delivering and collecting vehicles, guiding customers through required documentation, and ensuring every interaction is smooth, efficient, and professional from beginning to end.

A current MR (Medium Rigid) Licence or higher is essential, as you will be responsible for operating company vehicles for deliveries, collections, and fleet coordination activities.

You will also play an important role in maintaining high vehicle presentation standards and upholding the level of service our customers expect.

About the role:

* Delivering and collecting vehicles across South East Queensland in a safe and professional manner

* Supporting day-to-day branch operations

· Prepare vehicles for hire by completing detailed cleaning and presentation of both the interior and exterior to company standards.

· Support new clients through the onboarding process, ensuring they receive clear information, guidance, and a smooth start to their rental experience.

About You

* Enjoy working independently, meeting customers face-to-face, and being part of a supportive team

* Current MR Licence (or HR/HC/MC) – essential

* Clean driving record

* Strong communication and interpersonal skills

* Professional presentation and customer-first mindset

* Experience in customer-facing or service-based roles (highly regarded)

What We Offer

* $70,000 per annum + superannuation

* Full-time stability (38 hours per week)

* Supportive, team-oriented environment

* Fuel card provided for work purposes

* Opportunity to grow within a growing and reputable business

If you are customer-focused, hold a valid MR licence (or higher), and are looking for a rewarding full-time opportunity with Redline Car Hire on the Gold Coast, we would love to hear from you.

Apply now via SEEK with your resume and a brief cover letter.

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