Senior System Analyst (Payments and Cards)
As a Senior System Analyst, Payments & Cards within Technology & Transformation, you will play a pivotal role that maintains and operates payment gateway infrastructure for Australia's leading mutual bank. The role is responsible for providing technical guidance in the selection, design, deployment, development, maintenance, support, and improvement of member‐centric platforms for the Payments & Cards team.
This position holds the delegated responsibility and accountability for delivering exceptional banking services, products, and applications directly used by customers or employees to support members. You will collaborate closely with cross‐functional teams to ensure the successful execution of solutions, aligning them with business objectives, ensuring reliability, scalability, and an outstanding user experience.
This role is offered as 12 months Fixed Term Contract with potential extension or permanency.
Responsibilities
System Analyst: Provide expert technical guidance to the Payments & Cards team on operational activities including incidents, problem resolution and integration projects.
Integration: Collaborate with architects and other stakeholders to oversee the design of scalable, reliable, and secure Payments & Cards solutions that meet business requirements, strategic goals, and security and compliance requirements.
Change Management: Lead and oversee changes into production, ensuring that development, design, testing, and verification adhere to strict ITIL standards and maintain strong Secure Stable & Resilient (SSR) standards, minimising impacts to members and staff.
Team Collaboration: Work closely with cross‐functional teams, including product owners, delivery leads and analysts, to ensure effective collaboration and seamless integration of Payment & Cards platforms with other systems and applications.
Agile Methodology: Drive the adoption of agile development methodologies, such as Scrum or Kanban, and promote continuous improvement within the team.
Technical Mentoring: Provide mentorship and guidance to junior team members, fostering their technical growth and promoting knowledge sharing within the team.
Technical Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, technical standards and guidelines, support documentation and system documentation, to ensure clarity and maintainability of member platform solutions.
Performance Optimisation: Identify performance bottlenecks and areas for improvement within Payments & Cards platforms, collaborating with the team to implement optimisation strategies.
Quality Assurance: Collaborate to define testing strategies, perform solution reviews, and ensure the delivery of high‐quality Payments & Cards solutions.
About you
You have strong expertise in successful delivery and support of payment infrastructure that is usable, stable, secure, compliant, and aligned to business objectives. The Senior System Analyst, Payments & Cards will achieve this by providing strong technical guidance and mentorship to the team, driving continuous improvement, and ensuring stakeholder satisfaction.
Knowledge and Experience Essential Technical Acumen
* Extensive financial services and IT operations experience.
* Expertise in credit cards, tokenisation, switch management (Authentic & Postillion), ATMs, Visa, Eftpos & IPEX.
* Expertise with payments – NPP, PayTo, Direct Entry & BPAY.
* Experience with real‐time fraud management platforms.
* Experience with solution design, software development and integration projects.
* Familiarity with agile software development methodologies and tools such as Scrum and Jira.
* Prior experience designing, delivering and/or maintaining complex technical solutions and the ability and experience of identifying and resolving complex technical issues.
* Documentation and written communication skills.
* Technical familiarity with current and/or future‐state (preferred) systems is beneficial.
* Knowledge of AWS and Azure cloud platform services.
* Network and programming skills (Java, Universe, C#).
* Familiarity with SQL management studio and building queries.
* Familiarity with multiple delivery methodologies and the ability to adapt to the selected project methodology.
Why you'll love working with us:
* People First Bank – our new brand – says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
* Flexibility and hybrid working arrangements.
* Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
* Advance your career with training, study support, and project opportunities.
* Competitive leave benefits that empower employees to take time for themselves and loved ones.
* Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
* Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
* Be recognised for your contributions through our peer‐driven recognition program.
A bit about People First Bank
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited – Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand – People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian‐based contract centre and branches across five states.
With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by 12th April 2026.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
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