Manager - Partnership, CommBank Yello
Sydney based | Permanent | Full-time | 50% office attendance
Job Description
You're driven to deliver exceptional customer and partner outcomes.
Day to day you'll primarily work with the CommBank Yello team, a super exciting and innovative team.
You'll work closely with the Partner Management team at CommBank Yello program partner MasterCard.
Team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our personal banking customers. We offer market‐leading products and services, supported by some of the world's best systems and processes.
Reporting
Reporting into the Centre of Excellence Lead, Partnership and Loyalty Experience.
Responsibilities
* Drive partner revenue growth and partner success in Yello Offers performance marketing channel, while supporting the Group's Partner Value Proposition in Yello for large and ASX listed national Retailers.
* Drive and support creation of new Shopping value propositions for SME size businesses.
* End‐to‐end pipeline management with program partner MasterCard.
* Ensure relevance of offers in line with CommBank Yello Growth plan and approved partner and offers guidelines.
* Work closely with partners to offer a 360 approach to Commbank Yello Cashback offers and Discounted Partner offers.
* Ensure offers support Yello and broader bank goals, including support for the everyday banking team.
* Be the voice of the partners during partner & offers governance forums.
* Enable coordination between relevant teams within CBA, MasterCard, Marketing and Digital to plan and execute Hero campaigns.
* Support day‐to‐day management of partner onboarding, offer development, offer reporting for CommBank Yello owned partner retail partners.
* Maintain operational cadence across multiple internal and external stakeholders, ensuring alignment, clear communication, and timely delivery.
* Create partner and campaign pitch proposals and offer reporting to support acquisition and retention of new partners.
* Provide continuous feedback with MasterCard and partners on how to make CommBank Yello offers better.
* Consistently manage partnership success and develop and execute growth strategies to scale partnerships.
* Report key metrics to track partner success through CommBank Yello.
* Collaborate with Senior Manager on monthly partner performance updates.
* Support Yello growth targets and bring to life the strategic business benefits.
* Source robust partner discounted or cashback investments in identified priority industries.
* Create differentiation for Yello over other Loyalty/Cashback platforms.
* Deliver revenue benefits through partner commissions.
* Identify partner gaps within your categories and define opportunities to engage the key brands.
* Design and own the monthly marketing calendar for hero partners.
* Liaise regularly with the BB and IBM teams to co‐architect strategic partnerships that leverage the combined power of the CBA portfolio.
* Contribute to the Partner value proposition for CommBank Yello.
* Create partner education content, pitch packs and ongoing engagement documentation for partners and internal Business Banking teams.
* Support day‐to‐day engagement with the Business Banking team, including product and relationship management.
Qualifications / Desired Experience
* Risk Mindset – all CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
* Business development and relationship management experience in financial services, retail or loyalty industry.
* Strong operational skill set, including planning, prioritisation, process management, and attention to detail to support efficient and consistent execution.
* Minimum 5 years' experience in sourcing and managing client relationships with large institutional customers.
* Strategy implementation experience demonstrating commercial acumen.
* Track record of delivering complex, transformational customer‐facing initiatives.
* Excellent communication and presentation skills.
* Strong negotiation skills.
* Exposure to Payments products.
* Excellent stakeholder management across diverse teams.
* Bachelor's degree desired.
* Highly regarded – Understanding of the retail and/or loyalty industry and partner needs.
* Highly regarded – Experience in technology delivery and Digital experience.
* Highly regarded – Experience in Payments.
EEO Statement
CommBank is an equal opportunity employer.
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