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Date: 1 May 2025
Office Location: Darwin, Northern Territory, AU, 0800
Company: NEC Corporation
We are seeking a highly organized and proactive EUC Field Technician Scheduler to join our team. This role is crucial in supporting field operations by managing technician schedules, coordinating site visits, tracking ticket queues, and ensuring effective communication between internal teams and external vendors.
As the central coordinator, you will handle the administrative logistics for our End User Computing (EUC) services, providing vital support to field technicians, project teams, and management.
Key Responsibilities Prioritize and schedule field technician site visits based on workload and urgency Monitor and assign call-queue tickets; handle ad-hoc scheduling requests Manage third-party repair processes, including invoicing and progress tracking Support EUC teams with administrative tasks such as document preparation and formatting Assist in project execution by organizing site plans, scheduling on-site activities, liaising with agency contacts, and tracking stock and equipment deliveries Coordinate with Dispatch for equipment delivery and returns Assign job tickets to technicians and monitor task completion Escalate issues promptly to ensure SLA compliance and resolution Collaborate with Technical Managers to align resources with ticket demands Maintain organized records of technical and administrative documents Respond to ad-hoc management requests promptly Oversee on-site workloads to support service delivery goals Escalate risks to meeting service targets or SLAs Skills & Experience Proven experience in a fast-paced service delivery or scheduling environment Strong organizational skills with the ability to manage changing priorities A systematic approach to problem-solving and issue resolution Ability to implement and maintain processes, reporting, and escalation protocols Excellent verbal and written communication skills Strong interpersonal skills focused on collaboration and support Self-motivated with the ability to work independently or in a team Basic technical understanding of IT&T technologies Proficiency in Microsoft Office applications ITIL Foundation certification (preferred) Relevant IT qualifications or industry experience (preferred) Customer service certifications (a plus) This role is ideal for someone who thrives in a dynamic environment and enjoys technical coordination. If you are a multitasker who keeps things on track and ensures smooth field operations, we want to hear from you.
Why NEC? At NEC Australia, we're more than a technology company—we're a team of innovators shaping the future. With over 50 years in Australia, we combine the best technology and talented people to drive excellence. We serve various industries, helping businesses thrive and creating a safer, smarter society.
NEC Australia is experiencing significant growth with numerous new projects for high-profile customers. This is a unique opportunity to join us as we look forward to a bright future.
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