Seeking a skilled Customer Service Officer to join our team. The ideal candidate will possess excellent communication skills, empathy and the ability to handle high-pressure situations.
">
Job Description:
We are seeking a dedicated and experienced Customer Service Officer to support our billing and debt resolution services within a busy call centre environment. Your role will involve handling customer enquiries, reviewing billing disputes, and supporting service fee collections while delivering high-quality, empathetic service.
You will be responsible for managing a high volume of inbound and outbound calls, delivering excellent customer service and identifying appropriate solutions for outstanding debt. Additionally, you will review and assess individual customer circumstances to ensure accurate billing, handle accounts receivable and collections tasks, and manage a portfolio of customer accounts to support timely resolution of service fees.
The ideal candidate will have proven customer service experience, ideally in high-volume or call centre environments, with strong communication skills - both verbal and written. They should be empathetic, calm under pressure, and able to think on their feet, with detail-oriented skills and high accuracy and quality control.
Required Skills and Qualifications:
* Proven customer service experience, ideally in high-volume or call centre environments
* Strong communication skills - both verbal and written
* Empathetic, calm under pressure, and able to think on your feet
* Detail-oriented with high accuracy and quality control
Benefits:
* Opportunity to work in a dynamic and supportive team environment
* Professional development opportunities to enhance your skills and career
* A competitive salary and benefits package
Others:
We value diversity and inclusion and are committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.