Job Description
We are seeking a skilled Enterprise Delivery Manager to guide our largest and most complex customers through their transition into the cloud. This critical role involves ensuring a seamless migration experience, utilizing technical expertise and program governance skills to drive successful outcomes.
The successful candidate will work closely with customer stakeholders and cross-functional teams to develop and influence customer cloud strategies. Key responsibilities include:
* Customer Engagement: Identify technical deployment opportunities, engage with business leaders, and coordinate with account teams to deliver briefings on technical solutions.
* Solution Architecture: Lead architecture efforts to address complex technical needs, managing dependencies to enable cohesive customer scenarios.
* Technical Guidance: Provide deployment guidance, design migration plans, and secure customer commitment.
* Resource Management: Ensure optimal resource engagement and execution of the Migration Execution Plan.
* Project Delivery: Manage high-risk projects, ensure successful outcomes, and collaborate with customers and partners to create comprehensive project plans.
* Stakeholder Communication: Communicate effectively with stakeholders to foster a shared understanding and commitment to objectives.
* Steering Committee Leadership: Lead meetings and plan reviews to guide project direction.
* Risk Management: Oversee high-risk migration projects, align project plans with goals, and identify potential risks.
* Coordination with Support and Engineering: Ensure on-time delivery of migration execution against customer expectations.
* Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers.
* Team Leadership: Foster a cohesive team environment, promote trust and accountability, and provide mentorship for continuous development.