Stramit is a leading vertically integrated steel manufacturer and total steel building material solutions provider.
About the Position
We are seeking a committed Customer Service Representative to join our vibrant and forward-thinking team.
In this pivotal role, you will serve as the main point of contact for valued customers. Your responsibilities include thoroughly understanding customer needs, applying solution-based selling tactics to drive sales, and deliver exceptional customer service. You will work closely with our branch, transport, and planning teams to ensure prompt fulfillment of customer orders and facilitate efficient product delivery and pickups from our site.
This is a full-time, permanent opportunity based onsite at our Albury branch, with requirements to be in the office Monday through Friday.
Key responsibilities:
* Support and work with Residential and Distributor, Commercial and Sheds & Outdoor Customer bases located in your regional branch.
* Respond promptly and efficiently to inbound calls from all customers in a dynamic environment.
* Precise and speedy data entry, particularly in processing orders accurately and efficiently.
* Maintain a dedicated focus on resolving both customer concerns and business-related issues.
* Investigation of errors, damages and claims as required to ensure customer satisfaction.
* Demonstrate versatility by working both independently and collaboratively to maintain seamless operations, communicating with both internal and external stakeholders.
* Cultivate strong local client relationships through personalized service.
* Uphold a steadfast commitment to rigorous safety protocols and practices.
About You
We are looking for a customer-centric individual who consistently exceeds expectations.
You should be a collaborative team player who can partner with all areas of the organization.
Strong communication and negotiation skills are essential, with the ability to influence key stakeholders.
You should be able to thrive in fast-paced environments, effectively managing multiple tasks through task prioritization.
Advanced administrative skills are required to navigate systems and adhere to established processes effectively.
You should possess keen attention to detail and have the ability to identify and raise order discrepancies/anomalies.
A minimum of 1 year experience in relevant customer service or sales environments, particularly call/contact center, is required.
You must hold full working rights in Australia without restrictions.
Benefits
No matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us.
We offer a comprehensive parental leave policy: primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.
You will have access to your own Perkbox account where you can access thousands of discounts to various retailers.
Full training and development opportunities are available to support your success.
We have a strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.