Overview
Join to apply for the Service Manager - Applied - QLD/NT role at Daikin Australia
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.
Opportunity
We are looking for a strategic Service Manager to spearhead our service operations across QLD and the NT. Based out of our Murarrie office, you will be the architect of our regional growth. You will lead a high‐performing team of technicians, driving operational excellence and technical precision. This is a pivotal role where your ability to balance "boots on the ground" service delivery with national strategic objectives will directly impact our profitability and customer loyalty.
Responsibilities
* Strategy Development and Execution – Develop and execute the Applied Service Strategy for the region to achieve our goal of becoming the leader in Applied Solutions Business in Australia.
* Service Delivery and Quality – Provide support to applied products including commissioning, maintenance, warranty service and breakdown services.
* Customer Management – Act as an interface for customers on Applied product performance and quality while developing and maintaining customer relationships.
* Staff Management and Development – Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region.
Qualifications
* At least 10 years' experience in the HVAC or similar industry, with 5 – 7 years in a management capacity and 3 – 5 years in a technical role.
* General understanding of HVAC with a specific focus on Applied Products – Chillers, Controls and Airside.
* Proven ability to lead large service operations in a technical/OEM environment.
* Financial and commercial acumen, including P&L and contract management.
* Competent understanding of warranty, compliance and regulatory frameworks.
* Ideally a tertiary or trade qualification in HVAC, Mechanical Engineering or related field.
* Strong people management skills, with particular emphasis on developing teams and driving performance.
* Excellent communication skills – the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
* Ability to identify, promote and implement continuous improvements to increase efficiency and enhance quality.
Benefits
* You aren't just following a manual; you are the driver of the QLD/NT service strategy with the backing of a national brand.
* We pride ourselves on a "people‐first" approach. You'll have the resources to mentor your team and build a legacy of technical excellence.
* Work from our Murarrie base with modern facilities and a supportive corporate team that understands the local market.
* Join a leader in Applied Solutions during a period of significant regional expansion and investment.
* We offer a competitive salary with yearly salary reviews, car and fuel allowance and performance‐based incentives that reward your impact on the bottom line.
* Discounted Bupa Health Fund and Flare Benefits (Discounted gift cards, novated lease, discounted health/car/home loan).
Equal Opportunity Employer
Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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