Overview
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with enterprise clients, helping them become more agile, create competitive advantages, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with headquarters in London, UK, and Mason, OH, USA. For more information, visit our website at www.nscglobal.com.
Responsibilities
* Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
* Document, upgrade, or replace hardware and software systems.
* Support and maintain user account information, including rights, security, and group memberships.
* Perform general preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
* Customize desktop hardware to meet user specifications and standards.
* Ensure work is performed within warranty requirements.
* Manage inventory, including returning defective parts and restocking supplies.
* Package equipment for shipping and coordinate transport.
* Monitor, operate, troubleshoot, and restore network-connected devices.
* Escalate complex issues to tier 3 support as needed.
* Analyze support requests to identify trends.
* Assist users with hardware and application support queries.
* Provide data and application recovery.
* Use diagnostic tools for network and hardware/software issues.
* Deploy operating system images and configurations.
* Track hardware and software inventory.
* Educate end-users on basic hardware and software operations.
* Take ownership of assigned support issues and escalate when necessary.
* Collaborate with vendor support teams to resolve issues.
* Participate in new branch setups and upgrades.
* Follow departmental procedures for fault resolution.
* Maintain documentation and records.
* Ensure work requests are properly completed and documented.
* Develop understanding of IT operations and systems.
* Maintain knowledge of operating systems and applications used within the organization.
Qualifications
Skills and Knowledge:
* Strong technical knowledge of PCs and hardware components.
* Familiarity with current protocols, operating systems, and standards.
* Ability to operate diagnostic and peripheral tools.
* Microsoft Certified Technology Specialist (MCTS) certification required.
* Experience with A+ certification preferred.
* Proficiency in troubleshooting software and hardware issues.
* Experience with Windows OS, Apple, Mac, iPhone, iPad.
* Networking experience with routers, switches, firewalls.
* Support experience with Microsoft Office.
* Knowledge of TCP/IP and enterprise backup software.
* Familiarity with SMS, Active Directory, Exchange 2007/2010, remote support tools.
* Strong communication and interpersonal skills.
* Analytical and problem-solving abilities.
* Effective planning, organizational, and administrative skills.
* Ability to work independently and in a team.
Soft Skills:
* Ability to understand technical concepts and teach others.
* Problem-solving with innovative solutions.
* Prioritization and multitasking skills.
* Customer service orientation and effective communication skills.
* Motivation and teamwork capabilities.
* Physical ability to lift up to 40 lbs and perform mobility tasks.
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