As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we can offer our staff optional salary sacrifice arrangements. We provide our valued employees with additional employee benefits including:
* Optional flexitime arrangements (full-time employees)
* Optional 9-day fortnight arrangements (full-time employees)
* Learning and development opportunities, including optional traineeship arrangements
* Anniversary Leave
* Option to purchase additional leave
* Discounts on gift cards and other purchases
* Employee Wellbeing Program
* Employee Assistance Program
About the role:
This is a permanent, full-time position (Monday to Friday, 38 hours per week) preferably based onsite within the BEST Employment footprint. Remote working arrangements from outside our footprint may be considered for an exceptional candidate.
Reporting to the Chief Executive Officer, the COO works in close collaboration with the Executive Leadership Team to drive BEST’s strategic vision, operational performance and service excellence. The COO provides executive leadership across all operational programs, ensuring financial sustainability, contract performance, continuous improvement and high-quality participant outcomes.
Key ResultArea1: Leadership & People Management
Objectives:
* Lead, manage and mentor Operations leadership team, providing clear and consistent communication of expectations, feedback and guidance.
* Exemplify organisational values and purpose as a role model, inspiring others to align their actions to achieve BEST’s vision.
* Uphold a positive and inclusive organisational culture, inspiring a high-performance culture within the Operations leadership team.
* Work to establish leadership practices which promote positive engagement and provide opportunity for constructive input, action and ownership of activity within Operations leadership team.
* Provide support and guidance of best practice for Operations leadership team.
* Identify and encourage opportunities for professional development within Operations leadership team.
* Effectively manage a dynamic team by overseeing all aspects of staff management, including recruitment, performance management, conflict resolution and compliance with organisational policies and procedures.
Key ResultArea2: Strategy Development & Implementation within the Operations Division
Objectives:
* Lead the translation of strategic objectives into actionable plans for the Operations team, ensuring alignment with the organisation's vision and values.
* Establish key performance indicators (KPIs) to measure the success of strategic initiatives within the Operations division.
* Identify and report on program development, growth and diversification opportunities that support the strategic plan.
* Monitor industry trends and regulatory changes, integrating relevant insights into program strategies.
* Drive and support the prioritisation and implementation of program growth opportunities.
* Champion a culture of innovation and adaptability to respond effectively to emerging challenges and opportunities.
* Develop and maintain key strategic relationships with internal and external stakeholders related to programme success.
* Leverage data insights to inform operational strategy, service delivery models and performance improvement initiatives.
Key Result Area 3: Operational Performance and Contract Delivery
Objectives:
* Provide executive oversight of all operational programs and contracts, ensuring delivery aligns with funding agreements and deeds, strategic objectives and organisational values.
* Drive achievement of contractual and organisational Key Performance Indicators (KPIs), implementing timely performance improvement and recovery strategies where required.
* Drive financial performance across programs, including cost optimisation, revenue growth and funding sustainability strategies.
* Oversee budget development, financial performance monitoring and revenue optimisation strategies to ensure program sustainability.
* Lead data-informed decision making by analysing operational, financial and outcome performance metrics to guide strategy and service delivery improvements.
* Ensure programs deliver high-quality participant outcomes aligned to contractual and organisational success measures.
* Lead a performance-driven and accountability-focused culture across the Operations division, promoting continuous improvement and innovation.
* Identify and prioritise opportunities for service enhancement, diversification and operational efficiency.
* Collaborate with cross-functional leaders to ensure seamless coordination between programs and corporate functions.
* Maintain and strengthen strategic stakeholder relationships to enhance program performance and organisational reputation.
* Ensure risk management and work health and safety (WHS) expectations are fulfilled across operational programs.
About you:
* Extensive knowledge of Employment Services, Disability Services and/or Community Services and keen interest to continue knowledge diversification.
* 3+ years’ experience leading geographically dispersed, multi-program service delivery environments.
* Demonstrated success in developing and implementing organisational strategies.
* Exceptional verbal and written communication skills including ability to write reports and funding submissions.
* Strong commercial acumen and contract performance management experience.
* Strong analytical problem solving and project management skills.
* Strong leadership skills including communication, influencing, negotiation and interpersonal skills.
* Appropriate computer literacy including use of Microsoft suite and variety of software programs.
How to apply:
Click “Apply Now” and follow the instructions to upload your cover letter, resume and a statement demonstrating your experience and capacity to deliver on the Key Result Area’s.
At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know via email to hr@best.com.au.
For further information or to have a confidential discussion regarding this role, please contact: hr@best.com.au.
Applications close Sunday 15 March at 11:59pm.
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