Job Overview
As a key player in our team, we are seeking an organised and proactive Service Coordinator/Scheduler to coordinate our technicians and customers.
The ideal candidate will drive efficiency by planning and coordinating Reactive Service Calls, Quoted Works, Planned Maintenance, and Installations – keeping schedules, technicians, and communications on track.
Key Responsibilities:
* Coordinate Reactive service calls, Quoted Works, Planned Maintenance, and Installations to ensure timely completion and customer satisfaction.
* Maximise technician productivity through proactive planning and scheduling.
* Monitor technician progress and update ServiceMax and customer portals to manage revisits and reduce backlog.
* Support customers with clear communication and timely updates.
* Connect Service, Sales, and Technical Support teams to streamline admin tasks and prepare reports.
* Manage travel for technicians as required.
* Review the 'on-call' roster for technicians to ensure 24/7 coverage and close out all call-outs within 24 hours.
* Manage technician inventory, including stock levels, ordering, and distribution.
* Collaborate with Service Managers to track performance, identify training opportunities, and document non-standard events.
Requirements:
* Experience working with scheduling of a field-based workforce.
* Strong administrative and coordination skills.
* Advanced computer literacy, ideally with service software.
* Excellent communication and customer etiquette.
* Ability to work under pressure and manage competing priorities.
* Strong attention to detail and time management skills.
* Comfortable working in a fast-paced team environment.
Benefits:
We offer a fulfilling workplace with access to industry-leading benefits, including discounted Health Insurance, Peer to Peer Recognition, and Wellness initiatives.