Scheduling and Capacity Manager
We are seeking a strategic and data-driven professional to lead resource scheduling and long-term capacity planning for our global Customer & Technical Support organization. This team spans multiple regions and time zones, supporting a complex, fast-evolving SaaS platform.
This critical leadership role will be responsible for ensuring we have the right people, in the right place, at the right time—both day-to-day and in alignment with long-term business goals. You'll work closely with support leaders, product management, customer success, and business operations to align workforce strategy with dynamic drivers such as product releases, customer growth, new feature launches, and geographic expansion.