Parts Sales Coordinator: Essential Skills and Experience
About the Role
This is an exciting opportunity for a highly motivated and experienced Parts Sales Coordinator to join our team. As a key member of our parts sales team, you will be responsible for handling enquiries, coordinating dispatches, and contributing to warehouse operations.
You will act as the first point of contact for all parts orders, manage outbound customer calls and follow-ups, interpret parts and identify availability and alternatives, handle customer enquiries and coordinate regular stocktakes, assist with warehousing tasks, support logistics and sales admin processes, maintain internal systems and product libraries, coordinate parts warranties, and provide accurate information on customer orders, including tracking.
Key Responsibilities
* Handle parts orders and enquiries from customers.
* Coordinate dispatches and ensure timely delivery of parts.
* Interpret parts and identify availability and alternatives.
* Provide accurate information on customer orders, including tracking.
* Assist with warehousing tasks, such as picking, packing, and dispatch.
* Support logistics and sales admin processes.
* Maintain internal systems and product libraries.
Requirements
* Previous experience in a high-level customer service role.
* Exposure to Earthmoving or Heavy Vehicles is highly regarded (training provided).
* Strong problem-solving skills and ability to multitask.
* Excellent communication and interpersonal skills.
* A positive, customer-first attitude and a passion for delivering great results.
Benefits
* Competitive remuneration package.
* Access to an Online Learning Library to support your development.
* Privately owned and operated business with a supportive team culture.
Join our dedicated team that values customer satisfaction, quality service, and long-term growth.