Job Description
We are seeking a highly organised and customer-focused Customer Success Specialist to join our growing team in Australia.
This is a full-time role and may be based at our head office in Ocean Shores, NSW, (we work from home on Thursdays).
You'll play a key role in supporting our customers throughout their post-sale journey – from fulfilment and delivery through to product support and ongoing wellness engagement.
Your Responsibilities
* Coordinating delivery and installation bookings for customers
* Providing support via email, phone, and chat to resolve queries and technical issues
* Guiding customers on sauna set-up, usage, wellness tips, and troubleshooting
* Managing customer cases to resolution with professionalism and care
* Liaising with fulfilment teams, warehouses, and suppliers across multiple regions
* Maintaining accurate CRM records and supporting system improvements
* Proactively following up with customers to build strong, lasting relationships
* Acting as a brand ambassador for Clearlight's commitment to customer wellbeing
* Upselling wellness products where appropriate
Your Skills and Experience
* 2+ years' experience in customer service, operations, fulfilment or logistics
* Exceptional communication skills with a customer-first mindset
* Highly organised and process-driven, confident managing multiple tasks and systems
* Strong problem-solving skills with a calm, solutions-focused approach
* Self-motivated, dependable, and a collaborative team player
* Tech-savvy with experience using tools such as Keap, Zendesk, CIN7, Shopify, Slack, Asana, and Google Suite
* A genuine passion for wellness and enthusiasm for Clearlight's purpose and products
About Us
Clearlight Saunas International is the world's leading provider of infrared saunas, integrating science and technology to create a complete health and wellness system.
Our vision is to create a world in which everyone can enjoy longer and healthier lives, with ease.
Our purpose is empowering people's most vibrant lives. And, we are on a mission to help people build physical and mental resilience for enhanced quality of life with evidence-based tools that unite luxury and convenience.
Why Join Us?
* Be part of a pioneering wellness company with a global reach
* Supportive and collaborative team culture
* Competitive salary and benefits package
* Staff discounts on Clearlight Saunas
* Weekly lunches, monthly wellness initiatives, and more