Client Advisor - Chatswood
TAG Heuer – Swiss Avant-Garde watchmaker since ****.
Avant-Garde is our culture and philosophy.
Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.
The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
? We're opening a brand-new TAG Heuer Boutique in Chatswood this October
?
We're currently recruiting for:
1 × Full-Time Client Advisor & 2 × Casual Client Advisors
Job Responsibilities
...A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLY SEES TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION
Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
Supports colleagues & other team members in the boutique
Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints)
Proposes new ideas to develop sales (merchandising, events, product mix...)
...A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments...), leveraging all the tools provided
Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
...AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR
Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing...)
Leverages properly all tools (CEGID, Salesforce) and performs VM
Coordinates Aftersales operations until the return of the watch
Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues...)
Contributes to a positive, inclusive and supportive work environment
Contributes to the store maintenance
Ensures compliance with internal control policies
Profile
At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-oriented and agile.
While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma
You must possess the following:
Sales & service oriented
Mature, Adaptable and Flexible
Good verbal and written communication skills
Well versed with the luxury goods industry and customers
Passion for retail, timepieces, jewellery
High integrity and honesty
Willingness to represent the brand and act as the "ambassador"
Team player
Efficient computer literacy skills
Passionate about new trends in lifestyle, arts, new technologies and sports
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Retail Luxury Goods and Jewelry
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