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We are looking for a ServiceNow Developer to play a key strategic role in developing, designing, configuring and customising ServiceNow Field Service Management (FSM) solutions. Our Head Office, located directly across from Southern Cross Station, offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light. We are also open to experienced candidates from other key offices including Parramatta (NSW) and Fortitude Valley (QLD).
About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.
Benefits of working with us include
* Flexible Working - All flexibility requests are genuinely considered. This position offers hybrid working.
* Growth – We are growing and there are opportunities for your career development across our business units.
* Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
* Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
* Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.
About the role
In this role, you will collaborate closely with cross-functional teams to understand business requirements and deliver scalable, efficient, and high-quality FSM solutions. This includes creating custom applications, workflows, and integrations that optimise field service processes, improve user experience, and ensure seamless service delivery.
Your key responsibilities will include:
* Design, Develop and Deliver FSM Solutions: Design, architect, build, and implement ServiceNow Field Service Management (FSM) applications.
* Configuration and Customisation: Configure and customise FSM modules based on business requirements.
* Integrations: Integrate FSM solutions with third-party systems (e.g., ERP, Workforce Compliance) and other ServiceNow modules to ensure end-to-end service management.
* Workflow Automation: Develop and implement workflows, business rules, and automation using ServiceNow Flow Designer and other tools to streamline field service operations.
* Client Collaboration: Work directly with business stakeholders to gather requirements, provide technical expertise, and propose FSM solutions that meet business needs.
* Testing and Debugging: Perform thorough testing and troubleshooting of FSM solutions to ensure functionality, performance, and user experience meet the highest standards.
* Documentation and Training: Provide clear documentation on FSM designs, customisations, and configurations, and train end-users.
* Maintain and Enhance FSM System: Continuously monitor, maintain, and enhance FSM applications and processes to meet evolving business needs and address any issues or system improvements.
About you
Our ideal candidate will have:
* Experience across ServiceNow modules such as FSM, CSM, ASM and/or ITSM, with a good understanding of FSM application modules, forms, workflows, and UI components.
* Practical experience in implementing atleast one FSM project, ideally within telecommunications, utilities or similar industries.
* Expertise in ServiceNow Mobile App builder configuration tool to build and manage screens, workflows, rules and conditions within ServiceNow Mobile apps.
* Experience in configuring reports and dashboards in ServiceNow FSM, Report Builder, Performance Analytics, or developing custom reports.
* Experience in implementing ServiceNow integrations with third-party systems and tools using REST API, SOAP, and MID Server.
* Practical experience with ServiceNow Flow Designer and IntegrationHub.
* Ability to develop and maintain new and existing ServiceNow scripts for business rules, client scripts, UI policies, and data policies.
* Ability to work within a high-performing agile environment working with multiple stakeholders and other team members collaboratively.
* Experience in any AWS environment is beneficial.
* Bachelor's degree in Information Technology and or any ServiceNow certifications would be highly regarded.
How to apply
Please submit your interest with the apply button. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Feel free to email for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Telecommunications and Utilities
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