Monash Ultrasound for Women are leading the future of reproductive health Monash Ultrasound for Women (MUFW) is a renowned diagnostic ultrasound medical practice, devoted to meeting the needs of women at various stages of their lives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) who have further specialised in ultrasound, high-risk obstetrics and reproductive genetics. MUFW is part of the Monash IVF Group. Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion. Why work with us? At MUFW, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Located only 400m from East Richmond Station, our state-of-the-art facilities in Cremorne provide an inspiring environment where cutting edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. A role with unique responsibilities As a key part of our patient services team, you’ll play a vital role in delivering compassionate, detail-oriented care that enhances every stage of the patient experience. This position will require you to work across our Front Desk and Bookings teams, giving you the opportunity to support patients both in-person and behind the scenes. You’ll be based at our Cremorne clinic but may be required to work across other sites when necessary. Under the guidance of your Clinic Coordinator, your responsibilities include: Triage incoming calls and emails Managing patient bookings and monitoring clinic appointments Accurate data entry into the patient management system Providing general administrative support to the team Delivering exceptional caring service to all patients Collecting consent forms and updating and maintaining accurate patient records Liaising with external GP's, specialists and their staff Preparing consulting rooms and the clinic for the day Providing ongoing support to sonographers, sonologists and genetic counsellors Are you the ideal candidate for us? The ideal candidate will see their role as vital to the success of the organization. Understanding there are ups and down in reproductive health, our receptionist will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following: Demonstratable ability to provide exceptional customer service Excellent telephone manner Exceptional computer and IT skills, Microsoft Office Suite essential Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. Valuing each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits: Your professional growth truly matters to us—we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: 20th June, 2025 (unless filled prior) Bella Pileggi HR Coordinator monashivfgroup.com