Customer Sales Consultant – Premium Home Appliances
Location: Alexandria | Full-time | Permanent Role on site
Join a globally recognised luxury brand in the home appliance industry, known for its elegant design, superior craftsmanship, and rich European heritage.
We are a premium manufacturing company with a proud legacy dating back to 1948. With a presence in over 100 countries and a strong foothold in Australia, our beautifully crafted appliances are synonymous with style, innovation, and quality. This is your opportunity to be part of a passionate, customer-first organisation that delivers exceptional service and high-end products to households and commercial partners across the country.
About the Role
We are seeking a dynamic and detail-oriented Customer Care Consultant to join our Sydney-based Sales Team. You’ll play a vital role in delivering exceptional service to our valued retail and commercial customers by managing the end-to-end sales process and building strong, lasting relationships.
Key Responsibilities
* Manage the entire sales cycle from order entry through to payment and final delivery
* Handle phone and email enquiries in a prompt, professional manner
* Investigate and follow up on customer queries relating to stock, orders, ETA, and delivery status
* Process various types of orders, including cash, consignment, advertising, and ecommerce
* Resolve customer complaints efficiently and with a customer-first approach
* Support the team with showroom demonstrations and in-person sales where required
* Collaborate with agencies and internal stakeholders to meet sales targets
* Follow up on aged orders, outstanding payments, and escalate delivery issues
* Assist with stocktake, ecommerce fulfilment, and general sales administration
About You
You are a confident communicator who thrives in a fast-paced, customer-focused environment. With a passion for premium products and delivering outstanding service, you bring a can-do attitude, problem-solving mindset, and strong attention to detail.
You’ll Bring:
* Previous experience in a sales or inbound/outbound customer service environment
* Strong verbal and written communication skills
* Excellent listening and conflict-resolution skills
* A proactive approach to handling multiple tasks and priorities
* High levels of accuracy and diligence
* Competence with Microsoft Office (beginner to intermediate level)
* Experience with AS400 is highly regarded but not essential
Why Join Us?
* Be part of a luxury brand with a rich global heritage
* Collaborative and supportive team environment
* Opportunities for personal and professional growth
* Work with a product you can truly be proud of
If this sounds like you please send an email with your resume explaining how your experience aligns with the position to - beth.dargan@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more