THE ROLE The Technical Authorisation Officer is responsible for assisting the Housing Call Centre (HCC) in evaluating queries from contractors employed by the Department who carry out vacated and responsive maintenance works on the department's public properties and community buildings. Technical Authorisation Officer will use their trade and building skills and knowledge to review and accurately process contractor claims ensuring appropriate maintenance processes are undertaken, measured against agreed contractual and service delivery standards. ACCOUNTABILITIES INCLUDE * Provide high quality service to contractors in relation to vacated and responsive maintenance works on the department's public properties and community building. * Assess contractor queries for vacated and responsive maintenance services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role. * Review and accurately process contractor claims ensuring appropriate maintenance processes are undertaken, measured against agreed contractual and service delivery standards. Please open the position description to read more. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.