About the Role
This is an exciting opportunity to join our team as a case manager and contribute to the achievement of business targets. You will be working closely with customers and stakeholders to ensure that claims are managed efficiently and effectively.
Key responsibilities include:
1. Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
2. Maintaining regular contact with customers and/or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
3. Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
4. Ensuring data is maintained through correct data entry.
As a case manager, you will have the opportunity to develop your skills and knowledge in claims management and make a positive impact on the lives of our customers.