ASTP Support Officer
NSW Department of Education – Wollongong NSW
Full time until 30 June ****.
Location: Wollongong.
Salary: Clerk Grade 1 / 2 with salary packaging ranging from $75,728 to $82,329 base + super and annual leave loading.
About the role
We're looking for an enthusiastic ASTP Support Officer to be a vital part of our dedicated team.
In this rewarding role, you'll provide exceptional customer service and support to parents, schools, contractors, and ASTP Officers, all while helping us achieve outstanding outcomes for our business unit.
As part of a dynamic team, you'll play a key role in delivering safe and efficient transport services to students with disabilities across New South Wales, ensuring they have access to quality education in both government and non-government schools.
About you
Provide exceptional customer service to clients over the phone, addressing inquiries, resolving issues, and offering guidance in a professional and friendly manner.
Perform a range of administrative tasks, including data entry, filing, and managing documentation, ensuring accuracy and attention to detail.
Build and maintain strong relationships with internal and external stakeholders.
Excellent communication and interpersonal skills.
Work within a dynamic team environment.
Key knowledge and experience
Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
Demonstrated understanding of and commitment to the value of public education.
Working with Children Check for paid employment.
Flexible working arrangements.
Competitive salary, salary sacrificing, employer's contribution to superannuation and annual leave loading.
Flex Leave entitlements, generous holidays & leave conditions.
Opportunities for advancement and mobility across the Department to support your career growth.
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Please refer to the Applicant's Guide to Applying to assist you with your application.
You will also need to provide answers to the 2 pre-screening questions below as part of the application.
Targeted Question 1: Tell us about a time you were responsible for maintaining records or managing documents.
How did you ensure accuracy and compliance with organisational requirements?
(maximum 300 words)
Targeted Question 2: Describe a situation where you contributed to building or supporting a culture of integrity and professionalism.
How did you influence others?
(maximum 300 words)
EEO and Diversity
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability.
If we can make some adjustments to our recruitment / interview process to better enable you to shine, please contact the Diversity and Inclusion Team or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process.
Additional Information
Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role.
As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment).
Contact: Carly Farrow (role enquiries) & Julie Nguyen (recruitment process enquiries).
Visit the website for more information.
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