Job Title
An opportunity exists for an experienced Technical Support Specialist to join our team.
This role is ideal for individuals who enjoy resolving complex technical issues and providing exceptional customer service.
* In this position, you will investigate and solve technical problems, collaborate with colleagues, and develop effective solutions.
* You will also lead in building communities and share knowledge through readiness programs and technical coaching.
* Furthermore, you will engage with engineering teams to improve products and processes.
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Requirements:
* You must have 5+ years of technical support experience or a bachelor's degree in computer science or a related field.
* Azure Cloud administration experience is highly desirable, as well as knowledge of Windows System Administration.
* You should be proficient in PowerShell scripting and have hands-on experience with cloud PC deployment and management.
* Familiarity with FSLogix profile management, RDS deployment, and SysInternals tools is also required.
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Soft Skills:
* Strong verbal communication skills are essential for articulating technical concepts to both technical and non-technical audiences.
* Negotiation skills are necessary for working with stakeholders to achieve the best outcomes.
* Problem-solving abilities and customer focus are crucial for delivering exceptional service and building strong relationships.
* Team collaboration and adaptability are also vital for success in this role.
This position requires flexibility in working hours and includes shift rotations based on operational demand.