Room Attendant
Position Overview
As a Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and enjoyable stay. You will be responsible for maintaining the cleanliness and appearance of guest rooms, public areas, and other hotel facilities to meet our standards of cleanliness and guest satisfaction.
Key Accountabilities
* Room Cleaning: Clean and prepare guest rooms and suites, including making beds, dusting, vacuuming, and sanitizing all surfaces.
* Linen and Towel Care: Replace linens and towels in guest rooms as needed, and ensure they are clean and in good condition.
* Restocking Supplies: Ensure that all guest room amenities, such as toiletries and towels, are adequately stocked and replaced, as necessary.
* Public Areas: Clean and maintain the cleanliness of public areas, including lobbies, hallways, and common spaces.
* Maintenance Reporting: Report any maintenance issues, damaged items, or necessary repairs to the Housekeeping Manager or Maintenance Team.
* Lost and Found: Properly handle any lost and found items following hotel policies and procedures.
* Guest Requests: Respond promptly to guest requests and ensure their needs are met to enhance their stay.
* Laundry Duties: Assist with laundry tasks, including washing, drying, folding, and storing linens and towels.
* Safety and Hygiene: Follow safety and hygiene protocols, including the use of personal protective equipment (PPE) and cleaning chemicals.
* Availability for flexible work hours, including weekends and evenings.
Key Performance Indicators
* Accurate task completion
* Customer feedback
* Achieving team targets
Skills & Experience
These are the desired skills and experience for this role:
* Previous housekeeping experience in a hotel or similar setting.
* Physical stamina and the ability to lift, push, and pull heavy objects.
Behavioural Capabilities
* Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
* Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
* Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
* Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
* Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.
* Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.