Job Description
We are seeking a skilled Client Service Manager to join our team. As a key consultant, you will assist clients in formulating best practices, redesigning processes, and evaluating and implementing Trust and Custody services through creative ideas and problem-solving.
Responsibilities include:
* Acting as a key consultant to clients, assisting in the formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving
* Ensuring overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners
* Developing a complete understanding of client's business, objectives, goals, and market challenges
* Assisting Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking services
* Participating in the development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new services
* Managing and enhancing client profitability
* Traveling to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call
Required Skills and Qualifications
* Proven experience working in financial servicing/accounting fields, with a client servicing background
* Strong communication skills (both written and verbal)
* Demonstrated organisational and time management skills
* Strong attention to detail
* Ability to understand legal documentations & provide recommendations
* Proficiency in Microsoft Word and Excel
* Understanding of reconciliation processes
* Understanding of payment and transfer process
Benefits
We offer a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve
Other Opportunities
At Northern Trust, you will have the opportunity to grow your career and contribute to the success of our clients. Join us in building a better future for ourselves and others.
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