Sales Engineer & Customer Success Manager [Contract]
Join to apply for the Sales Engineer & Customer Success Manager [Contract] role at Clever Inc.
This range is provided by Clever Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$110,000.00/yr - $150,000.00/yr
As a Sales Engineering and Customer Success Manager, you will help shape a new type of role at Clever–a Clever expert who can meld Success, Support, and Onboarding to create experiences that make new customers in Australia enthusiastic advocates for Clever.
Location: Australia-based (remote)
Contract: 12 months, potential for extension
Salary: Competitive, commensurate with experience
Work rights: Applicants must have the legal right to work in Australia.
A DAY IN THE LIFE:
Sales, Customer Success & Relationship Building
* Build and maintain relationships with key stakeholders, especially within schools, to drive the adoption and retention of Clever’s products.
* Collaborate with School and SMS Administrators, Application Partners, and other teams to provide outstanding customer experiences and solutions.
* Own the Customer Experience from sales discovery onward, ensuring clear communication about Clever’s products and strong customer sentiment towards Clever.
Technical Support and Implementation
* Provide pre and post technical support to ensure successful sales process and product implementation, ensuring new customers understand and fully adopt Clever’s products.
* Independently manage and prioritize international customer support, maintaining a high level of customer satisfaction.
* Communicate with School and MAT Administrators and our Application Partners to resolve product-related issues.
* Leverage Salesforce for customer communication, ensuring consistent tracking and enabling data insights related to our international onboarding, success, and support motions.
* Drive upsell and adoption of Clever’s products within strategic International schools.
* Communicate the value of Clever’s products to stakeholders at all levels, including key decision makers, fostering long-term partnerships and creating customer champions.
Process Improvement & Collaboration
* Utilize tools (e.g., Asana, Salesforce) and platforms to streamline and enhance project management, performance tracking, and team collaboration (with support from Business Operations).
* Work with cross-functional teams to gather customer feedback, provide actionable insights, and advocate on behalf of customers.
WHAT WE’RE LOOKING FOR:
* Experience working with school administrators in Australia on technical products.
* Excellent communication and technical skills, with the ability to engage diverse audiences effectively and translate technical information to non-technical stakeholders.
* Experience working in a sales, customer success, account management, or similar customer-facing role, showcasing value, strongly preferred.
* Experience driving product adoption, upselling, and retention, with strong relationship management skills and experience working with executive stakeholders.
* Strong analytical and problem-solving skills, detail-oriented with a focus on creative, results-driven solutions.
* Highly organized, with experience working with operational customer relationship management (CRM) tools.
* Willingness to travel within Australia during peak sales and conference seasons (up to 50% of the time).
Pay Transparency: The range for cash compensation for this role is between $110,000 - $150,000 AUD.
Equal Opportunity Statement:
Clever is committed to providing an inclusive workplace and promoting equal employment opportunities.
Workplace Rights & Protections:
We are committed to upholding the protections outlined in Australia’s Fair Work Act, including minimum employment conditions, rights to flexible working arrangements, and protections from unfair dismissal.
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