Employment: Full-time, hybrid from Sydney/Melbourne
FinTech Australia is the peak body representing Australia's fintech sector. We work with members, partners, regulators and government to support the growth of the Australian fintech ecosystem. We run flagship events including Intersekt Fintech Festival, Data Horizons Summit, and the Finnie Awards, and we deliver policy advocacy, member services, international programs and commercial partnerships.
Purpose of the Role
The Account Coordinator is a new full-time role created to support the Head of Strategic Partnerships and Head of Community in scaling FinTech Australia's commercial and member-success functions. This role is ideal for someone who is interested in developing experience and networks in the fintech industry, and working closely with startups and corporates to build a successful ecosystem. This role is hands-on, organised and detail-oriented.
The role is split between commercial/partnerships support and member/community support, with weighting adjusted at peak event and program times.
Key Responsibilities
Commercial & Partnerships Support
* Draft sponsor prospectuses, partnership proposals, and bespoke sponsor packs to leads under direction from the Head of Strategic Partnerships
* Manage inbound partnership and sponsorship enquiries: triage, log in CRM, draft initial responses, schedule discovery calls
* Procure outbound lead generation lists
* Follow up on leads and ensure timely sponsor deliverables
* Assist with sponsor pack development for all events
* Maintain CRM hygiene for the partnerships pipeline: data quality, weekly status updates, pipeline reporting
* Build rapport with partners through regular check-ins
* Support scoping calls and meetings with prospective partners and sponsors and convert qualified prospects
* Support other programs and initiatives
Member & Community Support
* Conduct onboarding calls with new FinTech Australia members
* Build rapport with members through regular check-ins and 'office hours'
* Measure and improve member engagement metrics via CRM
* Support development of marketing material outlining the member value proposition (with Marketing Specialist)
* Support scoping calls and meetings with prospective members and convert qualified prospects to membership applications
* Maintain CRM and member database hygiene; ensure membership-related processes are optimised
* Support other programs and initiatives
General
* Champion the FinTech Australia brand, values, and member brands in all communications
* Cross-functional collaboration with Marketing, Events and Policy
* Other duties as reasonably required by the Head of Strategic Partnerships, Head of Community, or CEO
Key Selection Criteria
* 1–3 years' work experience in a business development, account management, member services, or events/partnerships coordination role
* Strong written communication skills - to draft proposals, prospectuses and external emails to a professional standard
* Highly organised, with proven ability to manage multiple workstreams across two senior reports
* Comfort working in CRMs and productivity tools (Google, Excel, CRM tools etc)
* A genuine interest in the Australian fintech ecosystem and a willingness to learn the industry quickly
* Right to work in Australia (Citizenship/PR not required)
* Experience in B2B sales support, event sponsorship coordination or member services for an association/industry body
* Exposure to event delivery for conferences of 500+ attendees
* Tertiary qualifications in business, communications, marketing or a related field
* Working knowledge of lead-gen tooling
Working Arrangements
* Full-time (37.5 hours/week), ongoing employment
* Sydney/Melbourne-based, hybrid working
* Some travel may be required for major events
Remuneration
* Base salary: $55,000 – $70,000 + superannuation, dependent on experience
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