About LorikeetLorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces, and delivery services.We’re building this from the ground up, based on the premise that most support responses should be automated with transparent, customizable AI. Support teams should focus on managing automation and engaging with complex cases, rather than handling high volumes of simple tickets. Once freed from reactive support, we aim to help teams provide personalized concierge services to their customers.To deliver this powerful AI and well-designed tooling, we leverage Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, along with our team members from Stripe, Canva, Atlassian, Dropbox, and Dovetail.We are growing rapidly, have paying customers, real revenue, an exciting roadmap, and a strong sales pipeline. We’re well-funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex-Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).Our global customers include:The largest telehealth company in Australia,The largest bank for teens in the US,One of the largest NFT marketplaces by trading volume,One of the largest Web3 gaming companies,…and several other enterprise customers handling over 1 million support tickets annually.What’s unique about this opportunity?Technical founders and an engineering-led culture. Most at Lorikeet write code. Everyone owns working with users and building great products. Engineers will take ownership of challenging problems and define solutions.Warm, mature, in-person, flexible culture. Low ego, high trust. We value working together in our nice Surry Hills office. We support flexible hours for work-life balance, especially for team members with families. We are committed to diversity and encourage applicants from underrepresented backgrounds, valuing user obsession and eagerness to learn over traditional credentials.High pay, high expectations, high performance. We aim to match unicorn/scale-up salaries and offer potentially life-changing equity. Our team receives the same updates as our investors, as they are owners too.On the technical cutting edge. We’re defining what an AI-first SaaS product looks like, exploring uncharted UI/UX, capabilities, and data models. Our AI challenges are at the forefront of research, built on a modern stack including Typescript, React/Remix, PrismaORM, NestJS, and some Python. Knowledge of these is nice, but we believe good engineers can learn new languages quickly.No nonsense recruitment process. It involves informal chats with Steve and Jamie, followed by a ~two-day paid work trial where you ship code with us. This hands-on approach helps us determine mutual fit.About the role and youYou’ll be building a truly innovative customer support project, shaping the future of AI-first SaaS products. The UI/UX, capabilities, and data models are white space for us to invent, with challenges beyond current research labs.We'd love to speak with you if:You are excited by working with a top-tier team tackling these challenges.You have 2-5 years of experience shipping code at a startup or larger company with high standards.You seek a career-defining opportunity to grow rapidly within a fast-growing company.If you don’t quite match but come from an underrepresented background, we strongly encourage you to reach out. We believe diverse teams perform better and are proud that our team reflects a broad spectrum of identities and experiences.
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