We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data‐led decision‐making, and nationwide development pipeline, we do things differently. We are Vicinity.
Role Purpose
The Valet Parking Attendant delivers exceptional service by smoothly, safely, and efficiently retrieving guests' vehicles, welcoming guests, providing a fond farewell, and assisting with shopping parcels. The role involves offering directions and other guest‐related assistance, including promoting additional services such as car washes. A people‐person and team player, the Attendant fosters a well‐connected team environment and inspires team members to uphold the culture and service excellence. By embodying charisma, strong will, and a commitment to service, the Attendant ensures a seamless and positive experience for all guests.
Key Accountabilities
* Team Coordination & Compliance
o Foster a well‐connected team environment and inspire team members to uphold the culture and service excellence.
o Ensure seamless communication and coordination with other team members to provide a cohesive guest experience.
o Adhere to all safety protocols and procedures to ensure the well‐being of guests and staff.
o Report any incidents or issues promptly to the appropriate personnel.
o Participate in ongoing training and development to maintain high standards of service and safety.
* Vehicle Handling
o Safely and efficiently retrieve and park guests' vehicles, ensuring proper handling and care.
o Maintain elevated levels of safety, attention to detail, and professionalism while driving and parking vehicles.
* Customer Service & Parcel Handling
o Greet guests with a warm welcome and provide a fond farewell, ensuring a positive first and last impression.
o Assist customers with directions, parcel handling, and other guest‐related services.
o Promote additional services such as car washes to enhance the guest experience.
o Uphold Chadstone's exacting standards of service, ensuring guest satisfaction.
o Proactively manage and prioritise tasks, ensuring smooth service delivery in a fast‐paced environment.
Key Role Relationships
* Concierge Team
* Valet Team
* Centre Management Team
* Customers
* Experience & Capabilities
ESSENTIAL EXPERIENCE
* A valid driver's licence and a clean driving record.
* Proven experience in valet parking or a customer‐facing role, with a focus on delivering exceptional customer service.
* Experience in a physically demanding role with the ability to average 15,000+ steps per day.
CRITICAL KNOWLEDGE
* Knowledge of safe driving practices, including parking and manoeuvring different types of vehicles, as well as safety protocols for operating within a valet environment.
* Customer focus, confident in handling a variety of guest enquiries face to face and over the phone, and the capacity to retain expansive product knowledge (i.e., 500+ store locations).
* Ability to deliver exceptional service in every guest interaction, ensuring a welcoming and professional experience.
* Capability to safely and efficiently handle, park, and retrieve guest vehicles with attention to detail and care.
* Strong verbal communication skills to engage with guests, provide directions, and promote additional services clearly and courteously.
* Ability to manage multiple tasks efficiently, including handling vehicles, assisting with shopping parcels, and addressing guest inquiries, all while maintaining composure in a fast‐paced environment.
* Capability of working effectively within a team, contributing to a positive and supportive work environment that promotes service excellence.
* Meticulous attention to detail, whether it is driving, or handling guest belongings, ensuring accuracy and care in all duties.
* Ability to follow company policies, safety regulations, and legal obligations with a high degree of responsibility and integrity.
CAPABILITIES
* Collaborate as an Asset Team – collaborate for best outcomes for asset and team versus best outcome for individual (Foundational).
* Planning & Prioritisation – identify tasks required to achieve desired outcomes and prioritise them in the right order (Foundational).
* Customer Focused – understand various customer stakeholders and always consider their needs when making decisions (Foundational).
* Develop Strong Stakeholder Relationships – identify, nurture and strengthen diverse stakeholder relationships (Foundational).
* Problem Solving – use logic and methods to solve problems with effective solutions (Foundational).
* Health, Safety, Environment & Wellbeing – integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone (Foundational).
PERSONAL ATTRIBUTES
* Respect: We listen to and acknowledge each other's views.
* Integrity: We back our words with the right actions; we do the right thing, no matter the situation.
* Customer Focus: We nurture a genuine connection with our customers and consider customer needs when making decisions.
* Collaboration: We invite the right people to the table and balance consensus with decisive actions.
* Excellence: We always strive to improve and share our challenges and celebrate the wins.
Benefits
* Flexible working options
* Birthday leave & purchased additional leave
* $1,000 worth of VCX securities rewarded for eligible team members
* Generous parental leave
Application Process
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process, shortlisted candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required, depending on the role and level.
We are aware of current limitations with our website accessibility and are working towards improving this. If you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. For accessibility or reasonable adjustments during the recruitment process, reach out to our Talent Acquisition team: Email: talent.acquisition@vicinity.com.au Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team).
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