Service Engineer Job Description
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As a Service Engineer, you will play a critical role in ensuring the delivery of exceptional service to our customers. This includes performing service, after-sales, and warranty work on Simrad branded Kongsberg Discovery products across global operational installations, with a focus on Asia.
The successful candidate will have hands-on expertise in system functionality and hardware components, with a deep understanding of the applications we control onboard installations. They will also be responsible for overseeing installations, including startup, commissioning, and providing onboard training to captains and crew.
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Key Responsibilities:
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* Deliver Exceptional Service: Perform service, after-sales, and warranty work on Simrad branded Kongsberg Discovery products across global operational installations, with a focus on Asia.
* Supervise and Lead Installations: Oversee installations, including startup, commissioning, and providing onboard training to captains and crew.
* Expert Knowledge: Possess hands-on expertise in system functionality and hardware components, with a deep understanding of the applications we control onboard installations.
* Ensure World-Class Service: Maintain Kongsberg Discovery's reputation for delivering world-class service to our customers.
* Engage in Continuous Learning: Continuously expand your technical knowledge of Kongsberg Discovery products, staying ahead in industry standards.
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Your Role Involves:
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* Follow Standard Operating Procedures: Execute all activities in line with Kongsberg Customer Support Handbook and established routines.
* Proactive Service and Support: Handle both scheduled and emergency service jobs, responding promptly to requests from the Service Coordinator.
* Customer Communication: Provide technical assistance and support via phone, email, ensuring effective communication with the Service Coordinator and Technical Advisors.
* Seamless Installations & Commissioning: Prepare, install, and commission after-sales deliveries, ensuring smooth operations and customer satisfaction.
* Problem-Solving and Improvement: Identify and report issues or improvements, ensuring follow-up and resolution.
* Customer-Centric Approach: Ensure that all customer inquiries and requests are addressed promptly within the specified time frame.
* Keep Tools & Documentation Updated: Maintain service tools, documentation, and system backups in accordance with company procedures.
* Continuous Development: Stay up to date with the latest technical advancements and product offerings from Kongsberg Discovery, improving your skill set and expertise.
* Team Collaboration: Support the Department Manager and collaborate with the team on customer support activities.
* Emergency Support: Participate in phone support when needed, ensuring round-the-clock customer assistance.
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Required Skills and Qualifications:
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* Relevant Education: Relevant education could be in Mechatronics, Electronics, Engineering, Technical College, Service Electronics Technician, or Ship's Electrician.
* Product Knowledge: Product knowledge is an advantage but not required.
* PC Knowledge (Windows): Essential PC knowledge (Windows) is required.
* Well Written and Spoken English and Mandarin: Well-written and spoken English and Mandarin are essential.
* Past Working Experience in International Setup: Past working experience in international setup will be an added advantage.
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Benefits:
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* Competitive Salary, Benefits, and Working Conditions: We offer a competitive salary, benefits, and working conditions.
* Dynamic and Challenging Role: You will have the opportunity to work in a dynamic and challenging role within a global, professional service team.
* High Autonomy and Responsibility: The successful candidate will have high autonomy and significant responsibility.
* Exceptional Career Development Opportunities: We offer exceptional career development opportunities.
* Hands-On Experience in Marine Industry: You will have hands-on experience in the marine industry and comprehensive product training (in-house, on-site, and at manufacturing facilities).
* Exciting Maritime Projects: You will have the chance to work on exciting maritime projects shaping the industry's future.
* Collaborative Environment: We offer a diverse, collaborative environment with opportunities for personal growth, mentorship, and continuous learning.
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Only shortlisted candidates will be notified for interview.