* Initial 12 Month Contract | Potential To Extend
* Footscray Location | 2 Days Working From Home
* Utilities | Billing & Payments System | Multiple Positions
The Role: The Business Analyst will be responsible for analysing current-state issues, defining remediation requirements, supporting solution delivery, and ensuring recovery initiatives are aligned to business, customer, and regulatory outcomes.
The Responsibilities:
* Analyse current-state business processes, system defects, and customer impact issues across billing, collections, and customer service functions.
* Elicit, document, and manage functional and non-functional requirements for remediation initiatives, system fixes, and process improvements.
* Work closely with technology teams, vendors, and operational stakeholders to translate business needs into clear, actionable requirements.
* Support delivery of the Return to Service Plan by tracking requirements, dependencies, and remediation outcomes through to implementation.
* Contribute to governance, reporting, testing support, and benefits realisation activities to ensure recovery initiatives achieve intended outcomes.
Skills & Experience Required:
* A minimum of 7 years of experience as a Business Analyst supporting complex remediation, recovery, or transformation programs in government, utilities, or regulated environments.
* Strong experience analysing and documenting business processes, system issues, and customer-impacting defects (billing, ERP, CRM, or customer platforms preferred)
* Proven ability to work with cross-functional stakeholders, including IT, operations, vendors, and senior business leaders.
* Experience producing high-quality BA artefacts, including process maps, requirements documentation, impact assessments, and traceability matrices.
* Excellent communication and problem-solving skills, with the ability to operate effectively in fast-paced, high-pressure environments.
What's in it for you:
* Initial 12 Month Contract | Potential To Extend
* Footscray Location | 2 Days Working From Home
* Utilities | Billing & Payments System | Multiple Positions
Apply today and Ronald Tran will reach out to disclose further information.