About Our Client
The organisation is a well-established player in the life science industry. As part of a large enterprise, the technology department is pivotal in supporting the organisation's operations. The team is dedicated to ensuring seamless IT services across all levels.
Job Description
* Provide Level 1 IT support via phone, email and ticketing systems
* Troubleshoot hardware, software, password and connectivity issues
* Escalate complex technical issues to senior support teams where required
* Assist with user account administration and system access requests
* Deliver professional and customer‐focused technical support to end users
The Successful Applicant
* Fluent Mandarin and English communication skills
* Degree or studies in IT, Computer Science or related discipline, OR prior Level 1 IT support experience
* Strong interest in technology and customer support
* Basic understanding of Windows, Microsoft 365 and desktop troubleshooting
* Strong communication, problem‐solving and interpersonal skills
What's On Offer
* Competitive hourly rate of AUD 30-33.
* Opportunity to work within the life science industry.
* Collaborative and supportive work environment.
* Temporary position with potential for skill enhancement.
This role in Mulgrave is perfect for those looking to make an impact in the technology department of a reputable organisation. Apply now to take the next step in your IT career!
Contact
Ross Clark
Quote job ref
JN-052026-7020750
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