Customer Support Specialist
Serving our customers and communities with excellence.
* Key Responsibilities:
* Provide exceptional customer service to internal and external stakeholders.
* Efficiently manage high call volumes while maintaining a consistently positive and engaging customer experience.
* Educate customers on products and services, promoting new sales and retention business through effective conversation.
* Engage with customers across various communication channels, including inbound and outbound calls.
* Apply sound judgment to address and resolve customer queries.
* Document customer interactions, issues, and resolutions within our systems.
Required Skills and Qualifications
Our ideal candidate possesses the following skills and qualifications:
* Passion for delivering an excellent customer experience.
* Previous experience in customer-facing roles, preferably in a call centre environment.
* Strong written and verbal communication skills, along with active listening and empathy.
* Proficiency in technology, including Microsoft Office, and ability to multitask and use multiple systems simultaneously.
Benefits
As a valued member of our team, you'll enjoy the following benefits:
* Exclusive savings with our colleague rewards program.
* Prioritize your wellbeing with our comprehensive benefits package, including access to a Virtual GP Service.
* Enjoy a generous holiday allowance and flexible working arrangements.
* Support your family life with enhanced maternity leave and paid paternity leave policies.
* Save on everyday expenses with exclusive offers and discounts from well-known brands.
* Plan for retirement with our robust pension scheme, offering a 1:1 match on contributions up to 7.5%.
Why Join Us?
We're committed to making a real difference in our customers' lives. Our colleagues are empowered to take ownership and make decisions that drive results. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply.
Learn more about our company values and mission by visiting our website.