As a Cyber Security Support Specialist, you will play a pivotal role in safeguarding the digital landscape. The successful candidate will possess exceptional IT skills, with a strong understanding of hardware and software troubleshooting.
This dynamic role requires an individual who is passionate about delivering top-notch support to our clients. You will be responsible for providing assistance via phone, walk-up service, and ticketing system.
A key aspect of this position is your ability to educate users on IT systems and tools, as well as provide AV troubleshooting and VIP support when needed.
We are seeking an Australian Citizen who is willing to obtain an NV1 level security clearance. If you are a motivated and detail-oriented professional looking to launch your career in cyber security, we encourage you to apply.
This is a fantastic opportunity to join a diverse team of experts who share a common purpose: to deliver innovative solutions that drive success.
In this role, you will work collaboratively with others to provide world-class support and contribute to the development of our cybersecurity capabilities.
We value diversity and inclusion, and we strive to create a workplace where everyone feels welcome, valued, and respected.
We have five advocacy groups that promote equal opportunities for all employees, including Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride+.
Your new role and responsibilities include:
* Provide IT support via phone, walk-up service, and ticketing system
* Assist with Tech Bar operations and face-to-face user support
* Troubleshoot devices and resolve common hardware/software issues
* Support and educate users on IT systems and tools
* Deliver AV troubleshooting and VIP support as needed