Immerse yourself in the wonders of a five-star luxury environment, working at an incredible tropical island resort. As a Concierge, you will be responsible for delivering unforgettable guest experiences from arrival to departure.
Your Key Responsibilities
* Create personalized itineraries for guests, including sales and organization of Spa, Food & Beverage, Activities and other tours.
* Manage Instant Service calls and messages, as well as all other email and telephone traffic around prompt resolution of requests and follow up and sale of tours, activities, spa and dining and premium / private dining experiences.
* Stay aware of all hotel activations and events.
* Craft unique and memorable moments for guests under your care.
* Resolve guest issues and utilize feedback to improve guest satisfaction.
* Maintain a professional appearance and image as a brand ambassador.
* Anticipate and meet guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
Your Qualifications
* Excellent communication skills (both verbal and written)
* Demonstrated problem-solving skills and flexibility
* Fluency in English – additional language skills are a bonus but not essential
* RSA certificate for Queensland
* Availability to work night, weekend and holiday shifts
What We Offer
* A world-class colleague village with excellent subsidised accommodation, featuring a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store, and sports fields.
* An exciting colleague activities calendar filled with recreational activities such as tennis, yoga, meditation, hikes, markets, crafts, and more.
* Extensive career development opportunities with dedicated onsite trainers and professional growth programs.
* IHG's myBenefits program, including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations, and lifestyle discounts through myPerks platform.
Be Part of Our Team
We welcome applications from individuals who share our commitment to True Hospitality for Good and are eager to embark on a rewarding career journey with us.