The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.
The Opportunity
Working within our luxury hotel environment, the Executive Housekeeper plays a pivotal leadership role in delivering exceptional guest experiences through the highest standards of cleanliness, presentation, and service. This role is responsible for leading the Housekeeping team, driving operational excellence, and ensuring all guest rooms, public areas, and back-of-house spaces consistently reflect our luxury brand standards.
As Executive Housekeeper, you will oversee the day-to-day housekeeping operation, develop and support a high-performing team, manage resources effectively, and collaborate across departments to create memorable guest experiences. You will lead by example, fostering a culture of accountability, engagement, and continuous improvement.
Key Accountabilities
* Lead, mentor, and develop the Housekeeping team to deliver exceptional service and operational excellence.
* Oversee the cleanliness, presentation, and maintenance of all guest rooms, public areas, and back-of-house spaces, ensuring adherence to brand standards.
* Manage daily housekeeping operations, including labour planning, quality, scheduling/rostering, productivity, and resource allocation.
* Conduct regular inspections of guest rooms and public areas to maintain quality standards and identify opportunities for improvement.
* Collaborate closely with Front Office, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
* Manage departmental budgets, inventory, linen control, and procurement processes to achieve financial objectives.
* Ensure compliance with health, safety, hygiene, and workplace regulations while maintaining a safe working environment.
* Drive guest satisfaction through effective service recovery, prompt resolution of concerns, and proactive quality management.
* Support recruitment, onboarding, training, performance management, and succession planning initiatives within the department.
* Identify and implement process improvements that enhance efficiency, service delivery, and team engagement.
Profile
* Inspirational and people-focused leader with a genuine passion for hospitality and guest service.
* Proven ability to lead, motivate, and develop high-performing teams in a luxury hotel environment.
* Strong operational knowledge of housekeeping standards, procedures, and best practices.
* Understanding of Leading Quality Assurance (LQA) standards highly regarded.
* Exceptional attention to detail with a commitment to maintaining the highest levels of cleanliness and presentation.
* Excellent communication and interpersonal skills, with the ability to build strong relationships across departments.
* Highly organised with strong time management, planning, and problem-solving capabilities.
* Commercially minded with experience managing budgets, labour costs, and departmental expenses.
* Demonstrated ability to drive continuous improvement and operational efficiencies.
* Professional, approachable, and adaptable leadership style.
* Flexibility to work weekends, public holidays, and varied hours as required by operational needs.
* Previous experience as an Executive Housekeeper or senior Housekeeping leader within an luxury environment is essential.
Rewards for work, benefits for your lifestyle
* Join a supportive, progressive, and highly experienced team
* Be part of something truly unique within The Tasman experience
* Access generous benefits and discounts for yourself, family, and friends across over 9000+ Marriott properties worldwide
* Extensive career development, learning, and growth opportunities
* Wellbeing programs and initiatives designed to support you personally and professionally
* Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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