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About Us
Toora helps women, trans women, and other feminine-identifying people living with trauma through experiencing any combination of:
* Homelessness
* Domestic violence
* Alcohol and substance dependency, or
* Connection with the corrections system.
About Us
Toora helps women, trans women, and other feminine-identifying people living with trauma through experiencing any combination of:
* Homelessness
* Domestic violence
* Alcohol and substance dependency, or
* Connection with the corrections system.
Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as crisis support, transitional or head tenancy accommodation, day programs, counselling and outreach support.
This allows us to provide holistic wrap-around, trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gender sensitive framework, with advocacy at the forefront.
All services are based on a theoretical model of recovery, respect and empowerment. This includes encouraging self-help to our clients and assisting in minimizing the effects of institutional discrimination or disadvantages, and its associated harm.
About You
Essential Experience / Qualifications
* Experience in community housing or the social services sector.
* Diploma in Community Services (Social Housing) or equivalent
* Experience of working with women with high and complex needs, particularly with homelessness, AOD, mental health, sexual assault, domestic violence, incarceration and women from diverse backgrounds from within a feminist framework.
Position Summary
The Tenancy Management Officer provides day-to-day Tenancy management and service coordination for Toora residents and is responsible to ensure that all assigned properties are operated in an efficient, cost-effective manner.
The Tenancy Management Officer is also responsible for the maintenance of Toora's tenancy processes and systems, undertaking data collection, providing advice and information to residents, providing lease agreements, managing rental payments and debts, undertaking quarterly inspections of Toora properties, and reporting on tenancy and maintenance issues and operates within a team environment to achieve the organisational goals and objectives.
Key Requirements
Desirable Experience/Education
* Experience working in the community housing or broader social services sector.
* Familiarity with Centrelink CPAY services and processes.
* Diploma of Community Services (Social Housing) or equivalent qualification.
* Experience supporting women with high and complex needs, including those affected by homelessness, alcohol and other drug use, mental health issues, sexual assault, domestic and family violence, incarceration, and from culturally and linguistically diverse backgrounds, within a feminist framework.
Behavioural Capabilities
* Communicates with influence, demonstrating a proactive, constructive, and respectful approach that empowers others.
* Adapts communication style to suit diverse audiences, showing awareness of tone, impact, and clarity in all interactions.
* Demonstrates resilience, empathy, and professionalism when working with individuals in challenging and sensitive circumstances.
* Works collaboratively within a team environment, contributing to a positive workplace culture and upholding the values of the organisation.
Job Responsibility
Specific Accountabilities
Reporting/Working Relationships
The Tenancy Management Officer reports to the Chief Financial Officer (CFO) and works closely with the Property Support Officer on a day-to-day basis.
This position requires the development and maintenance of strong working relationships with:
* the Finance team
* TDVHS and AOD case coordinators
* ACT Housing staff
DELIVERABLES
Property Management
* Maximise rental income by maintaining high occupancy rates and minimising vacancy loss, bad debt, and rental concessions inclusive of daily arrears management and bond management.
* Preparation and regular review of Occupancy Agreements including proficient use of Centrelink's CPAY services
* Conduct quarterly inspections with a high level of detail
* Conduct rent reviews bi-annually
* Liaise with Housing ACT and other stakeholders on property-related issues as required.
* Ensure the service aligns with organisational policies, with a strong emphasis on professional boundaries and minimising risks of vicarious trauma.
* Deliver tenancy services in accordance with community housing best practice, and in alignment with Toora's model of care and approved intervention methods
Administration
* Assist in the preparation and submission of property-related reports required by Housing ACT, NRSCH and monthly reports to the Executive Team.
* Maintain accurate and up-to-date reporting, including daily tenancy updates.
* Liaise regularly with Housing ACT regarding property inspections, outcomes, and follow-up actions.
* Produce timely and accurate reports, including data analysis reports, in accordance with professional standards and deadlines.
* Confidently use a range of software applications, including Microsoft Office Suite and Chintaro, to support tenancy and property management operations.
Professional Practice, Professional development and Performance Management
* Engage in professional development activities.
* Attend to regular supervision and accept direction.
* Participate in performance management/appraisal activities as determined by the organisation.
* Contribute to the development of new procedures and methodology.
Teamwork, Networking and Liaison
* Participate in meetings (including Advisory), as required.
* Represent Toora Women Inc. in a professional manner on external committees or working parties as required.
* Maintain effective, positive relationships with all relevant stakeholders.
Work Health Safety / Quality Improvement Systems
* Adhere to Toora Women Inc. WHS policies and procedures including self-care policy.
* Take reasonable care to protect their own health and safety at work and meet all obligations under the WHS Act 2011
* Work in accordance to relevant sector standards and participate in Toora Quality Improvement Systems and Community Housing Provider registration.
* Provide reports on progress of activities and programs including recommendations and improvements
Job Functions
Community development
Job Benefits
* ACT Community Sector MEA Level 4
* $85,120 - $91,586 per annum, plus superannuation.
* Salary packaging available and 5 Weeks Annual Leave entitlement.
* Free, onsite parking
Selling Point
0
Contact
Jenna Roberts
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Individual and Family Services
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