The Opportunity
We're looking for a passionate Customer Care Officer to join our team at Stockland Shellharbour Shopping Centre. This casual role is based at our Customer Care Desk and plays a key part in delivering exceptional service to our customers and supporting the Centre Management team.
Availability across weekdays, weekends, and some public holidays is essential. Hours will vary, with increased demand during peak periods (e.g. November–December), and flexibility required for last-minute coverage.
Your Tasks Will Include
Delivering outstanding customer service aligned with Stockland's brand essence
Managing enquiries, gift card transactions, and roaming customer support
Manage all duties associated with the running of the Customer Care Desk within the centre
Gathering and communicating customer feedback, compliments, and complaints
Supporting centre operations and maintaining OH&S; standards
Assisting with public liability incident processes and campaign implementation
To Be Successful In This Role You
Previous experience in face-to-face customer service
Strong communication and interpersonal skills
Attention to detail and accuracy in transactions
A proactive, calm, and resilient attitude
Sound administrative skills and proficiency in Microsoft Office
The Stockland Proposition
At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for qualified and career development. We are committed to providing our people with broad experiences to build a successful career.
Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date
Stockland is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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📌 Customer Care Officer - Shellharbour
🏢 ILLAWARRA MERCURY
📍 Wollongong