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Regional client service director

Melbourne
Buzz
Client services Executive
Posted: 15 January
Offer description

WHO IS BUZZ

Buzz is a global design company that creates signature moments for travel. For two decades, we've partnered with world‑leading airlines, hotels, cruise and rail brands to re‑imagine travel with innovative product experiences. Our creations become iconic collaborations and keepsakes that span luxury amenity, skincare, textiles and sleepwear, tabletop and service‑ware, tech, audio and children's products. By bringing extraordinary brands together, we create carefully considered partnerships that become meaningful collaborations for all.

Our work fuels the travel industry's excitement and often becomes a tangible representation of an airline's brand, a treasured travel accessory that connects with passengers and provides a touch of well‑being and delight.


WHAT IS THE ROLE & WHAT ARE WE LOOKING FOR?

This role sits in our Airline Client Service team reporting to the Chief Commercial Officer. You will be responsible for a regional portfolio of revenue (win and maintain), through effectively managing a small team of experienced Business Development Directors (win) and Client Relationship Directors (maintain).

You will be responsible for supporting your team to build strategic client plans and relationships, and developing business with major Airlines across a range of countries within a specified region.


RESPONSIBILITIES

* Manage a regional portfolio of revenue (win and maintain).
* Lead and support a small team of Business Development Directors (win) and Client Relationship Directors (maintain).
* Build strategic client plans and relationships, and develop business with major airlines across a range of countries within a specified region.


QUALIFICATIONS & EXPERIENCE

* Well connected in the airline industry and have developed and secured revenue with airlines or large retail organisations; experience with tender processes is a plus.
* Experience in product development life cycle, having been involved in developing bespoke products.
* Long‑standing success in managing business development teams.
* Passion for luxury products is highly desirable.

As you will work from our HQ based in Melbourne, Australia, some regular travel will be required.


BUZZ CULTURE

At Buzz, we pride ourselves on doing things in ways that inspire discovery. Our fast‑paced, vibrant culture can be experienced the moment you step foot into our office and realise you are in our Buzz Café, with drinks and endless coffee and breakfast and lunch daily for everyone's enjoyment.

Our employees are creative and passionate beings. They push boundaries, thrive out of comfort zones, love a challenge and tackle them head on. Our collaborative teams deliver amazing results by trusting in one another's expertise. The way we innovate and add a Buzz twist to everything we do is what we hope will inspire you.

We have generous employee benefits too, from rewards to paid parental and birthday leave. We might be biased, but we think Buzz is leading the way as a great employer. Our culture is truly values‑driven, which is what we believe makes Buzz a uniquely wild and welcoming place to work.

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